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mandisa22805873t58m
Participant
January 24, 2022
Question

in design crashes on opening

  • January 24, 2022
  • 2 replies
  • 139 views

Today I installed indesign and some other apps from creative cloud and all apps works fine except indesign, it crashes on opening. I tried to install older version and same thing is happening again. I will attach crash file so somebody can see the code.

Thanks in advance for help

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2 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
February 2, 2022

Hi there,

 

We are sorry to hear about your experience. I hope the issue is resolved by now. If not, please update to InDesign v17.1 released globally today and let us know how it goes.
If you don't see the v17.1 update, please try the steps suggested in this help article (https://helpx.adobe.com/in/creative-cloud/kb/creative-cloud-application-recognizing-available.html).

 

Regards,

Anshul Saini

Jumpenjax
Community Expert
JumpenjaxCommunity Expert
Community Expert
January 25, 2022

Have you tried to reset the preference's; https://helpx.adobe.com/indesign/using/setting-preferences.html

 

Lee- Graphic Designer, Print Specialist, Photographer
Peter Spier
Community Expert
Peter SpierCommunity Expert
Community Expert
January 25, 2022

Lee's link doesn't tell you how to reset the prefs, so take a look at Reset InDesign Preferences and Other Troubleshooting and read down to where it is explained how to do it by deleing the preference files (you may not be able to use the keyboard method if ID is crashing on launch).

Note that the folders containing at least some of the files are hidden, so you will need to set your OS to show hidden system and file folders. Without knowing the OS I can't give you instructions for that.

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