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In Design crashes while opening

Community Beginner ,
Jan 05, 2018 Jan 05, 2018

I just installed In Design CC 2018, didn't have chance to use it because it crashes every time I try to open it.  I tried  uninstalling and reinstalling, loging out from Creative Cloud and using "bugfixes". Nothing seems to work. I'm using also Phs, Ai and Ae and they work fine.
This informations I get from Windows:

Podpis problemu:

  Nazwa zdarzenia problemu:    APPCRASH

  Nazwa aplikacji:    InDesign.exe

  Wersja aplikacji:    13.0.1.207

  Sygnatura czasowa aplikacji:    5a09e82a

  Nazwa moduÅ‚u z bÅ‚Ä™dem:    StackHash_f85d

  Wersja moduÅ‚u z bÅ‚Ä™dem:    6.3.9600.18821

  Sygnatura czasowa moduÅ‚u z bÅ‚Ä™dem:    59ba86db

  Kod wyjÄ…tku:    c0000374

  PrzesuniÄ™cie wyjÄ…tku:    PCH_43_FROM_ntdll+0x0000000000090C8A

  Wersja systemu operacyjnego:    6.3.9600.2.0.0.768.101

  Identyfikator ustawieÅ„ regionalnych:    1045

  Dodatkowe informacje 1:    f85d

  Dodatkowe informacje 2:    f85d662733f3f56a3b098b2d47974ac1

  Dodatkowe informacje 3:    4efe

  Dodatkowe informacje 4:    4efeda91595ada2385ea1784504288ea

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correct answers 1 Correct answer

Community Beginner , Jan 06, 2018 Jan 06, 2018

It didn't work either.
I installed older version (2017) of In Design and now it's working fine.
Thanks for help

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Community Expert ,
Jan 05, 2018 Jan 05, 2018

Try resetting the InDesign preferences:

Close InDesign. Then hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac), and relaunch InDesign. Respond in the affirmative to the dialog asking if you really want to replace the preferences.

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Community Beginner ,
Jan 05, 2018 Jan 05, 2018

Thanks for response,
I did that, no change.

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Community Expert ,
Jan 05, 2018 Jan 05, 2018

Try uninstalling InDesign again using the drop-down menu in the Creative Cloud App (see screen shot below), then run Adobe Cleaner before reinstalling InDesign: Use the Creative Cloud Cleaner Tool to solve installation problems

indesign-uninstall.jpg

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Community Beginner ,
Jan 06, 2018 Jan 06, 2018
LATEST

It didn't work either.
I installed older version (2017) of In Design and now it's working fine.
Thanks for help

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