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INDD file does not open

New Here ,
Jan 17, 2023 Jan 17, 2023

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When trying to open the file, it displays the following message:

 

Cannot opne the file indd adobe indesign may not support the format, a plug-in that supports the file format may be missing, or the file may be open in another application

 

I've tried almost everything that was explained in the forum and I can't. Does anyone have a solution for this?

I use it on Microsoft Windows, the latest version of Indesign, I don't have any plugin installed in Indesign

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Community Expert ,
Jan 17, 2023 Jan 17, 2023

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Do verify that the file indeed exists at the location and is a valid InDesign document. You can check the path where it is trying to locate that file by howering on the file preview that you have highlighted in the screenshot

-Manan

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New Here ,
Jan 17, 2023 Jan 17, 2023

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Yes! I already checked... it's there! It seems to me that the file has been corrupted. It was based on another indd file (the first one on the list)

ViniciusWeb_0-1673957522448.png

 

 

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Community Expert ,
Jan 17, 2023 Jan 17, 2023

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Delete the idlk file shown in the folder and they try to open the file

-Manan

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New Here ,
Jan 17, 2023 Jan 17, 2023

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Already tried! Doesn't work... same problem continues

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Community Expert ,
Jan 17, 2023 Jan 17, 2023

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Is this just happening with one individual InDesign file, or to multiple files?

 

If it's a single file, it could be corrupted. Do you have a backup of an earlier version of this file?

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Adobe Employee ,
Jan 17, 2023 Jan 17, 2023

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Hi @Vinicius Web ,

 

Sorry to hear about the trouble. If the file is saved on any network or shared drive, could it be possible that it's open somewhere? Have you tried moving the file to a different location and then testing it again?

 

Regards

Rishabh

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Community Expert ,
Jan 17, 2023 Jan 17, 2023

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Hi, @Vinicius Web ,

lets start at the beginning:

1) what InD version, what OS are you using?

2) Is that folder a shared network drive or a cloud-based folder?

3) The icon is missing. So maybe the file is corrupted. Did you had a crash of InDesign or the OS?

4) You wrote you deleted the IDLK file already. But the IDLK is there again? Is someone else having access to that file?

 

Regards

Stephan

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New Here ,
Jan 17, 2023 Jan 17, 2023

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1) what InD version, what OS are you using?
- 18.1 X64

2) Is that folder a shared network drive or a cloud-based folder?

- A folder based on Google Drive

3) The icon is missing. So maybe the file is corrupted. Did you had a crash of InDesign or the OS?
- I didn't have any flaws! I was working, when I closed it to sleep the other day it didn't open anymore

4) You wrote you deleted the IDLK file already. But the IDLK is there again? Is someone else having access to that file?
- When deleting the file it does not come back! But even deleting it does not open the INDD

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Community Expert ,
Jan 17, 2023 Jan 17, 2023

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Hi @Vinicius Web ,

Are you logged out of Google Drive?

Can you copy that file to your local drive?

Can you open it after copying?

 

Btw. using cloud-based folders are often source of trouble.

 

Regards

Stephan

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Community Expert ,
Jan 17, 2023 Jan 17, 2023

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I've observed that, for whatever reason, opening InDesign files stored on Google Drive causes more problems that any of the other cloud services. I'm basing this statement on the number of complaints it has generated.

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