• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Indeisgn files are showing as [Read-Only]

New Here ,
Jan 09, 2023 Jan 09, 2023

Copy link to clipboard

Copied

It is possible for them to 'File / Open' choose the file and 'Copy' rather than 'Normal' or 'Original', this gives them a new file which they can save as, and then reopen as normal.  They can then save on this file for a while, but if we close Adobe InDesign down and then reopen, the new file opens as Read-only.  

We're also seeing lots of files that are being opened [Converted] due to 2023 release being installed.  We understand these need to be opened and saved again so both the original and the converted file exist.  But we don't understand why various files are opening as [read-only]

 

Adobe, please help

TOPICS
How to

Views

182

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 09, 2023 Jan 09, 2023

Copy link to clipboard

Copied

open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 10, 2023 Jan 10, 2023

Copy link to clipboard

Copied

Please provide more information to like what is the OS you are using, where are these files stored on the local computer or a network drive? If you are on a MAC make sure that you have full disk access to the drive on which these files are saved.

-Manan

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 10, 2023 Jan 10, 2023

Copy link to clipboard

Copied

Hi @lindumg85265659 ,

 

Sorry to hear about the trouble. If the files are saved on any external drive, please ensure that the drive has full disk access as suggested my Manan Joshi. To provide full access, please try the steps shared in this discussion https://community.adobe.com/t5/indesign-discussions/indesign-files-on-external-drive-open-as-read-on... 

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 11, 2023 Jan 11, 2023

Copy link to clipboard

Copied

Good morning Rishabh

I think these instructions are for a Mac operating system to allow access to an external drive. Our problem is showing on Windows 2019 clients (Citrix) and when files are stored on a Network drive. The problem is also intermittent, in that I can save the a copy of the file to the same network location and then continue to edit and save that file, but when I try to open it again later in the day it becomes Read-Only.

 

 

Kind regards

 

Kevin

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 11, 2023 Jan 11, 2023

Copy link to clipboard

Copied

Hi, Kevin (@lindumg85265659),

1) InDesign is intended to be used that way (Citrix and storing files on a network drive).

It possibly works, but ...

See Technical support boundaries for virtualized or server-based environments 

 

2) If you are working with your InDesign files only in your Windows/Citrix system (so to speak "locally"), does the problem with read-only files also occur?

 

The first person to talk to is imho your Network-Admin, to make sure, that the user/network settings are not the problem.

 

Regards

Stephan

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guide ,
Jan 11, 2023 Jan 11, 2023

Copy link to clipboard

Copied

LATEST

Your network speed is too slow. 

 

ID-Tasker - most powerful tool ever created for InDesign

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines