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Known Participant
September 14, 2022
Question

InDeisign fails to create pdf.

  • September 14, 2022
  • 5 replies
  • 2253 views

When  I export to a pdf it crashes on large files. It worked last week. 

This topic has been closed for replies.

5 replies

Known Participant
October 19, 2022

Indesign 18.0 has solved the problem. It was a bug.

James Gifford—NitroPress
Legend
October 19, 2022

Could have also been another fault that was 'fixable' but solved by the update (overwriting a corrupt file, etc.) If the process had never worked, I'd agree it might have been an app bug; that it stopped working points to something like a corrupted preference, cache, or the like.

 

But good that the problem disappeared, one way or the other!

 

Known Participant
October 19, 2022

It also didn't work on a different poster with a different set of images. I haven't tried redoing that yet but I expect it will work now. 

Jumpenjax
Community Expert
Community Expert
October 19, 2022

Did you try to use the package option? 

Lee- Graphic Designer, Print Specialist, Photographer
manal shanableh
Legend
September 14, 2022

i had the same problem when my links are on onlinne server!

Willi Adelberger
Community Expert
Community Expert
September 15, 2022

You have to make sure, that all needed files are offline available. With right mouse click you can trigger files on an online server to become offline available.

Participant
September 22, 2022

everything is locally available.

Bill Silbert
Community Expert
Community Expert
September 14, 2022

If this is happening on just one file then try exporting that file as an IDML (File>Export>InDesign Markup (IDML)) and then  reopening the file in your current version of InDesign. This process can remove some corruption from a file. If it is happening on all files then try resetting you InDesign preferences. This will reset the program to its defaults which, hopefully, will solve the issue.

To do so:

For Macintosh Users: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

Known Participant
September 15, 2022

It didn't do a thing. Conversion to pdf still crashes.

Dave Creamer of IDEAS
Community Expert
Community Expert
September 15, 2022

Watch your background tasks panel and see if you can see what page it is hanging on.

 

David Creamer: Community Expert (ACI and ACE 1995-2023)
James Gifford—NitroPress
Legend
September 14, 2022

What OS and version of ID are you using? And what are "large" files? Do they contain large or very-large images?

 

Participant
September 22, 2022

OS is 12.6 on a brand new Macbook Pro. Amazon is CC and totally current. Chip: 

Apple M1 Max