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J
Judd5ED5
Participant
August 17, 2021
Question

InDesign 15.1.3 missing from Creative Cloud app

  • August 17, 2021
  • 8 replies
  • 6376 views

Hello,

 

I am an IT guy that supports several designers. We have a particular plugin that requires InDesign 2020 (last version 15.1.3). I have always been able to open the Creative Cloud app on their Macs and select other versions of InDesign and version 15.1.3 has been available.....until today. I have a user that now the oldest available download is version 16.0. All Adobe support pages indicate that 15.1.3 is still available. If I open CC on my machine it also shows available. 

 

Also note the end user is on macOS Big Sir. I am also on Big Sir but maybe it see 15.1.3 because I already have it downloaded? 

 

Does anyone know how I can get 15.1.3 to download on this user's machine? 

Please help.

This topic has been closed for replies.

8 replies

L
Community Expert
LaubenderCommunity Expert
Community Expert
October 29, 2022

Hi @umberto manto ,

if you have a backup of your Applications folder you could try to restore the old InDesign 2020 version.

Tried this successfully once on Windows 10. Also if you have access to another machine where InDesign 2020 is still running.

 

Regards,
Uwe Laubender
( Adobe Community Expert )

U
umberto manto
Participant
October 28, 2022

Hi, I have the exact same problem but with the release of the 2023 versions even the support team can't provide the 15.1.3 anymore. Now the CC app provides versions back to v17.0 and the support team can give me a link back to only v16.0. Does anyone found a way to get the 15.1.3?

Dave Creamer of IDEAS
Community Expert
Dave Creamer of IDEASCommunity Expert
Community Expert
October 28, 2022

Did you read the answer? 

For 2020, you have to call Adobe for that version--however, you will only get the dot-oh version, not the updates.

 

David Creamer: Community Expert (ACI and ACE 1995-2023)
U
umberto manto
Participant
October 28, 2022

Of course I did. I also contacted the support both chatting and talking with different levels but they said that since the release of the 2023 versions they no longer provide the 15.0 but only the 16.0 and above. And now also in the Creative Cloud app the oldest version available is the 17.0 and not the 16.0 anymore. That's what I was trying to point out asking if anyone knows another way to get the 2020 version now that the situation changed.

Thanks anyways for letting me clarify it.

L
Community Expert
LaubenderCommunity Expert
Community Expert
December 3, 2021

Ok. This is really a different case.

Please open a new thread.

 

From your screenshot I think you are managing an InDesign Server version and not InDesign desktop.

I have no idea if InDesign Server is already available for e.g. InDesign 2022.

Or if your license allows you to download and use an older version like InDesign Server 2020.

 

Regards,
Uwe Laubender

( ACP )

W
winkler.dane
Participating Frequently
December 21, 2021

I have both actually. 

L
Community Expert
LaubenderCommunity Expert
Community Expert
December 2, 2021

Hi winkler.dane,

are you managing an Enterprise version of InDesign?

I'd suggest you open a new thread on this.

 

Thanks,
Uwe Laubender

( ACP )

W
winkler.dane
Participating Frequently
December 3, 2021

How do I know if it's an Enterprise version?

W
winkler.dane
Participating Frequently
December 3, 2021

When I log into my Admin Console and click on Account the type states, "VIP"

 

 

Ashutosh_Mishra
Ashutosh_Mishra
Inspiring
September 12, 2021

Hi there,

 

Thanks for reaching out. Are you using Admin Console? If yes, please follow this helpful article to find the older version.

If not, then I'd agree with Uwe's response. You may follow this helpful article for more information about Adobe's Creative Cloud support policy.

I hope it helps.

 

Regards,

Ashutosh

    W
    winkler.dane
    Participating Frequently
    December 1, 2021

    This thread is only a couple of months old. But the "Available application.." is not in my admin console. 

    Brad @ Roaring Mouse
    Community Expert
    Brad @ Roaring MouseCommunity Expert
    Community Expert
    August 17, 2021

    Sorry to ask the obvious: Does your user's CC app have "Show Older Apps" checked in the Preferences?

    J
    Judd5ED5Author
    Participant
    August 17, 2021

    Yes. That is how I typically install the 2020 version of InDesign. Just now it only goes back to InDesign 16.0.

     

    15.1.3 (the last version of 2020) is not there now.

    L
    Community Expert
    LaubenderCommunity Expert
    Community Expert
    August 17, 2021

    Well, I cannot tell. I'm on Windows 10.

    Looks like Adobe recently removed the support for macOS Big Sur with InDesign 2020.

    Could have happend with an update of the CC Desktop App.

     

    Regards,
    Uwe Laubender

    ( ACP )

    L
    Community Expert
    LaubenderCommunity Expert
    Community Expert
    August 17, 2021

    Hi,

    if I look at the system requirements for InDesign 2020 for Macs, macOS Big Sur 11.5 is not listed:

    https://helpx.adobe.com/indesign/system-requirements/2020.html

     

    macOS
    Multicore Intel processor

    Operating system
    macOS version 10.15 (Catalina)
    macOS version 10.14 (Mojave)
    macOS version 10.13 (High Sierra)

     

    Regards,
    Uwe Laubender

    ( ACP )

      J
      Judd5ED5Author
      Participant
      August 17, 2021

      Weird thing is I reinstalled my laptop a month ago with macOS Big Sir and I was able to still download InDesign 15.1.3. 

       

      It seems to have dissappeared as an option in the last month. 

       

      Is there anything I can do to get 15.1.3 short of reinstalling the end users computer to rollback to Catalina?

       

      Thanks.

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