InDesign 15.1.3 missing from Creative Cloud app

New Here ,
Aug 17, 2021 Aug 17, 2021

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Hello,

 

I am an IT guy that supports several designers. We have a particular plugin that requires InDesign 2020 (last version 15.1.3). I have always been able to open the Creative Cloud app on their Macs and select other versions of InDesign and version 15.1.3 has been available.....until today. I have a user that now the oldest available download is version 16.0. All Adobe support pages indicate that 15.1.3 is still available. If I open CC on my machine it also shows available. 

 

Also note the end user is on macOS Big Sir. I am also on Big Sir but maybe it see 15.1.3 because I already have it downloaded? 

 

Does anyone know how I can get 15.1.3 to download on this user's machine? 

Please help.

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correct answers 1 Correct answer

Adobe Community Professional , Dec 21, 2021 Dec 21, 2021
The CC app only shows one version back, so when v17 came out, only v16 was shown as available.  This website states that you can get it from customer service: https://prodesigntools.com/creative-cloud-2020-direct-download-links.html You may have to push to speak with a manager since you are restricted to a particular version. You might be able to find a backup from a Time Machine backup.  Also, be sure to turn off the auto update and remove old version preferences. 

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Adobe Community Professional ,
Aug 17, 2021 Aug 17, 2021

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Hi,

if I look at the system requirements for InDesign 2020 for Macs, macOS Big Sur 11.5 is not listed:

https://helpx.adobe.com/indesign/system-requirements/2020.html

 

macOS
Multicore Intel processor

Operating system
macOS version 10.15 (Catalina)
macOS version 10.14 (Mojave)
macOS version 10.13 (High Sierra)

 

Regards,
Uwe Laubender

( ACP )

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New Here ,
Aug 17, 2021 Aug 17, 2021

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Weird thing is I reinstalled my laptop a month ago with macOS Big Sir and I was able to still download InDesign 15.1.3. 

 

It seems to have dissappeared as an option in the last month. 

 

Is there anything I can do to get 15.1.3 short of reinstalling the end users computer to rollback to Catalina?

 

Thanks.

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Adobe Community Professional ,
Aug 17, 2021 Aug 17, 2021

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Well, I cannot tell. I'm on Windows 10.

Looks like Adobe recently removed the support for macOS Big Sur with InDesign 2020.

Could have happend with an update of the CC Desktop App.

 

Regards,
Uwe Laubender

( ACP )

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Adobe Community Professional ,
Aug 17, 2021 Aug 17, 2021

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Sorry to ask the obvious: Does your user's CC app have "Show Older Apps" checked in the Preferences?

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New Here ,
Aug 17, 2021 Aug 17, 2021

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Yes. That is how I typically install the 2020 version of InDesign. Just now it only goes back to InDesign 16.0.

 

15.1.3 (the last version of 2020) is not there now.

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Adobe Employee ,
Sep 12, 2021 Sep 12, 2021

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Hi there,

 

Thanks for reaching out. Are you using Admin Console? If yes, please follow this helpful article to find the older version.

If not, then I'd agree with Uwe's response. You may follow this helpful article for more information about Adobe's Creative Cloud support policy.

I hope it helps.

 

Regards,

Ashutosh

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Community Beginner ,
Dec 01, 2021 Dec 01, 2021

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This thread is only a couple of months old. But the "Available application.." is not in my admin console. 

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Adobe Community Professional ,
Dec 02, 2021 Dec 02, 2021

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Hi winkler.dane,

are you managing an Enterprise version of InDesign?

I'd suggest you open a new thread on this.

 

Thanks,
Uwe Laubender

( ACP )

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Community Beginner ,
Dec 03, 2021 Dec 03, 2021

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How do I know if it's an Enterprise version?

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Community Beginner ,
Dec 03, 2021 Dec 03, 2021

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When I log into my Admin Console and click on Account the type states, "VIP"

 

2021-12-03_12-08-31.jpg

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Adobe Community Professional ,
Dec 03, 2021 Dec 03, 2021

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Ok. This is really a different case.

Please open a new thread.

 

From your screenshot I think you are managing an InDesign Server version and not InDesign desktop.

I have no idea if InDesign Server is already available for e.g. InDesign 2022.

Or if your license allows you to download and use an older version like InDesign Server 2020.

 

Regards,
Uwe Laubender

( ACP )

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Community Beginner ,
Dec 21, 2021 Dec 21, 2021

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I have both actually. 

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Community Beginner ,
Dec 21, 2021 Dec 21, 2021

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In the screenshot it says:
Adobe InDesign Server Limited | InCopy | InDesign

I am licensed for all of that

I am trying to Install InDesign 15.1.3 but it does not appear in the CC app, no matter what I do. Very difficult to deal with. This was never a problem until end of November. From April 2020 - until Nov it was always available. I changed nothing on my end and now I can't find it. 

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Adobe Community Professional ,
Dec 21, 2021 Dec 21, 2021

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LATEST

The CC app only shows one version back, so when v17 came out, only v16 was shown as available. 

 

This website states that you can get it from customer service:

https://prodesigntools.com/creative-cloud-2020-direct-download-links.html

You may have to push to speak with a manager since you are restricted to a particular version.

 

You might be able to find a backup from a Time Machine backup. 

 

Also, be sure to turn off the auto update and remove old version preferences. 

David Creamer
Adobe Certified Instructor, Adobe Certified Professional, and Adobe Certified Expert (since 1995)

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