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J
Jan-JB-signs
Participant
June 16, 2020
Answered

InDesign 15.1 crashing on Windows 10

  • June 16, 2020
  • 8 replies
  • 2838 views

InDesign craches after update from today.

Urgent help wanted. Versien 15.1 x64

 

 

{Renamed by MOD}

    This topic has been closed for replies.
    Correct answer SanyamTalwar

    We have released InDesign 2020.1.1(v15.1.1.103) with a lot of stability fixes. We recommend you to upgrade to latest version as it is more robust.

     

    —
    Sanyam Talwar

    8 replies

    S
    ShaggyDog
    Participant
    June 28, 2020

    Running Windows 10 Pro, administrator privileges. Updated to v 15.1.1 x64. Crashes everytime I start it. Ended up checking the permissions on my Windows 10 users file. Used process to change permissions (Took Ownershipl of folder). The problem no longer occured. The process used can be found at the following link: https://www.tenforums.com/tutorials/3841-add-take-ownership-context-menu-windows-10-a.html

     

    SanyamTalwar
    SanyamTalwarCorrect answer
    Participating Frequently
    June 23, 2020

    We have released InDesign 2020.1.1(v15.1.1.103) with a lot of stability fixes. We recommend you to upgrade to latest version as it is more robust.

     

    —
    Sanyam Talwar

      J
      Jan-JB-signsAuthor
      Participant
      June 23, 2020

      It is working fine, thanks for your good service!

      Greetings from Belgium!

      Moises Moreno
      Moises Moreno
      Participant
      June 20, 2020

      Updated to 15.1 on Windows 10. First started to notice crashes when testing out the new "Online Review" features. Old files open, but when I create a new file, it kept crashing. Installed 15.0.3, and it works perfectly fine. 

        SanyamTalwar
        SanyamTalwar
        Participating Frequently
        June 20, 2020

        We are aware of one crash on PDF export due to Indexed PNGs in the documents with 15.1 release. Can you please check if your document also contain PNG?

        F
        Fennec72
        Known Participant
        June 20, 2020

        Hello sanyamt,

        Indeed, there was a very small indexed PNG file (7 kb).
        Once the PNG was replaced by a JPEG, the PDF export didn't crash.

        So this confirms the bug you mentioned, but I guess a corrective update is planned soon, because it seems to me that, especially for logos, PNGs and their transparency are very much used in layouts.

        Thanks in advance,

        Yours sincerely,

        Hervé

          SanyamTalwar
          SanyamTalwar
          Participating Frequently
          June 18, 2020

          Please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

           

          Also, please send the following information to santalwa@adobe.com :

          • Reproducible Steps – What were you doing when InDesign crashed?
          • Video recording of the crash?
          • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

          —
          Adobe InDesign Team

          andreg52495463
          andreg52495463
          Participant
          June 17, 2020

          I had the same problem after updating Indesign.
          After the start, Indesign crashed with a Error.

          After many attempts I found out that it is due to my antivir software.
          In my case GDATA-Internet Security (current version / update from June 16)

          If I under "Real-time protection" an exception for the path C: \ Program Files \ Adobe
          Indesign starts again.

          I do not know if it also affects AV software from other providers.
          I have already informed Adobe Support. I hope this helps you further.

           

          ---

          Ich hatte das gleiche Problem nach der Aktualisierung von Indesign.
          Nach dem Start ist Indesign mit einem „schwerwiegenden Fehler“ abgestürzt.


          Nach vielen versuchen habe ich herausgefunden das es an meine Antivir-Software liegt.
          In meinem Fall GDATA-Internet Security (aktuelle Version / Update vom 16.06.)

          Wenn ich unter „Echtzeitschutz“ eine Ausnahme für den Pfad C:\Program Files\Adobe
          hinzufüge startet Indesign wieder.


          Ich weiß nicht ob es auch AV-Software andere Anbieter betrifft.
          Den Adobe-Support habe ich schon informiert. Ich hoffe das hilft euch weiter.

            A
            ahoi
            Participant
            June 19, 2020

            Super, vielen Dank für diesen Tipp. Genau das Problem hatte ich auch.

              Ashutosh_Mishra
              Ashutosh_Mishra
              Inspiring
              June 16, 2020

              Hi there,

               

              Sorry to hear about your experience. Please make sure Windows 10 & GPU are updated to the latest version. You may also try resetting the preferences. Try following steps to do that:

              • Close all Adobe applications. 
              • Go to Locations : 
              • C:\Users\user\AppData\Roaming\Adobe  
              • C:\Users\user\AppData\Local\Adobe. 
              •  Rename InDesign folders to InDesign.old 
              • Launch InDesign from CC. 

               

              **Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.

               

              Let us know if it helps.

               

              Regards,

              Ashutosh

               

                J
                Jan-JB-signsAuthor
                Participant
                June 17, 2020

                Hi, I had to uninstall InDesign en re-install the program in an older version (15.0.3). That works for me.

                Thanks for the help

                Bill Silbert
                Community Expert
                Bill SilbertCommunity Expert
                Community Expert
                June 16, 2020

                What operating system are you using?

                J
                Jan-JB-signsAuthor
                Participant
                June 16, 2020

                Hi, I am using Windows 10 Pro.

                I even can not properly write a pdf anymore.

                C
                christiana5973860
                Participating Frequently
                June 17, 2020

                I have exactly the same, since yesterday, indesign 15.1 on windows 10 worked well, now crashing and cannot even export to pdf. Made deinstallation and new installation of indesign - the same problem

                F
                Fennec72
                Known Participant
                June 16, 2020

                Hello,
                I had the same problem.
                If you are on macOS, restoring InDesign 15.0.3 by Time Machine solves the problem.

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