InDesign 15.1 crashing on Windows 10

[Jan-JB-signs]

InDesign craches after update from today.

Urgent help wanted. Versien 15.1 x64

{Renamed by MOD}

[Fennec72]

Hello,
I had the same problem.
If you are on macOS, restoring InDesign 15.0.3 by Time Machine solves the problem.

[Bill Silbert]

What operating system are you using?

[Jan-JB-signs]

Hi, I am using Windows 10 Pro.

I even can not properly write a pdf anymore.

[christiana5973860]

I have exactly the same, since yesterday, indesign 15.1 on windows 10 worked well, now crashing and cannot even export to pdf. Made deinstallation and new installation of indesign - the same problem

[Jan-JB-signs]

I did the following:
- removing the latest version of InDesign
- C:\Users\user\AppData\Roaming\Adobe 

- C:\Users\user\AppData\Local\Adobe. 

•  Rename InDesign folders to InDesign.old

- Launch InDesign from CC (Adobe Creative Cloud) but choos the older version (15.0.3)

[christiana5973860]

Thank you, I just deinstalled and installed the older version 15.0.3 and it works fine again....

[Ashutosh_Mishra]

Hi there,

Sorry to hear about your experience. Please make sure Windows 10 & GPU are updated to the latest version. You may also try resetting the preferences. Try following steps to do that:

• Close all Adobe applications. 
• Go to Locations : 
• C:\Users\user\AppData\Roaming\Adobe  
• C:\Users\user\AppData\Local\Adobe. 
•  Rename InDesign folders to InDesign.old 
• Launch InDesign from CC. 

**Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.

Let us know if it helps.

Regards,

Ashutosh

[Jan-JB-signs]

Hi, I had to uninstall InDesign en re-install the program in an older version (15.0.3). That works for me.

Thanks for the help

[Fennec72]

Hi Ashutosh,
Normally I use a MacBook Pro 15" mid-2014 under MacOS Catalina, but it's under repair and when I upgraded from InDesign 15.0.3 to 15.1, it's on my old Mac mini mid-2011 under High Sierra.
Everything works fine with InDesign 15.0.3, but InDesign 15.1 crashes sytematically during PDF generation.

[dromi31]

Hi,

I tried it but it didn't works. Everytime I am going to export into a PDF-File InDesign crashed again. I am also using Windows 10.

Regards from Hamburg

Andreas Mueller

[christiana5973860]

i ave exactly the same problem - since yesterdays up date by adobe I believe. Today i cannot deliver to my clients.

[dromi31]

For the first, I had uninstall the new update und reinstall the older version of InDesign. That helps me to deliver to my clients.

[christiana5973860]

Thank you, yes it worked, install again 15.0.3......

[MariaPwCDenmark]

Windows 10 Pro 64bit - Adobe Indesign 2020 v 15.1 64bit

I have the same issue - exporting into PDF file makes Indesign crash all the time. My file is only 16mb large. Smaller files work ok.

I found that saving the file to .idml makes it smaller (even if I export to High Quality) and this file can be exported to PDF - but it is only 5-6 mb large. 

Please fix this issue - or roll back to the former version.

[christiana5973860]

Dear Ashutosh, As it seems to be a problem to more users since yesterday I would recommend Adobe to send and up dated link to solve this issue today. I already installed it new,

[andreg52495463]

I had the same problem after updating Indesign.
After the start, Indesign crashed with a Error.

After many attempts I found out that it is due to my antivir software.
In my case GDATA-Internet Security (current version / update from June 16)

If I under "Real-time protection" an exception for the path C: \ Program Files \ Adobe
Indesign starts again.

I do not know if it also affects AV software from other providers.
I have already informed Adobe Support. I hope this helps you further.

---

Ich hatte das gleiche Problem nach der Aktualisierung von Indesign.
Nach dem Start ist Indesign mit einem „schwerwiegenden Fehler“ abgestürzt.

Nach vielen versuchen habe ich herausgefunden das es an meine Antivir-Software liegt.
In meinem Fall GDATA-Internet Security (aktuelle Version / Update vom 16.06.)

Wenn ich unter „Echtzeitschutz“ eine Ausnahme für den Pfad C:\Program Files\Adobe
hinzufüge startet Indesign wieder.

Ich weiß nicht ob es auch AV-Software andere Anbieter betrifft.
Den Adobe-Support habe ich schon informiert. Ich hoffe das hilft euch weiter.

[ahoi]

Super, vielen Dank für diesen Tipp. Genau das Problem hatte ich auch.

[dromi31]

Perfect, it works! Thank you.

[SanyamTalwar]

Please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

Also, please send the following information to santalwa@adobe.com :

• Reproducible Steps – What were you doing when InDesign crashed?
• Video recording of the crash?
• Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

—
Adobe InDesign Team

[Moises Moreno]

Updated to 15.1 on Windows 10. First started to notice crashes when testing out the new "Online Review" features. Old files open, but when I create a new file, it kept crashing. Installed 15.0.3, and it works perfectly fine. 

[SanyamTalwar]

We are aware of one crash on PDF export due to Indexed PNGs in the documents with 15.1 release. Can you please check if your document also contain PNG?

[Fennec72]

Hello sanyamt,

Indeed, there was a very small indexed PNG file (7 kb).
Once the PNG was replaced by a JPEG, the PDF export didn't crash.

So this confirms the bug you mentioned, but I guess a corrective update is planned soon, because it seems to me that, especially for logos, PNGs and their transparency are very much used in layouts.

Thanks in advance,

Yours sincerely,

Hervé

[SanyamTalwar]

We believe we have a fix available for the same, can you please apply to the following prerelease program(s) mentioned below:

InDesign CC Prerelease  - https://www.adobeprerelease.com/beta/C6DFA254-C40C-4EEB-8F6D-F4AEDA2E6171 

Please try out the latest prerelease build of InDesign 2020(v15.1.1.103)

Looking forward to your response.
-SanyamTalwar

[Fennec72]

Hi Sanyam,

I just installed Prerelease v.15.1.103 and I was able to generate, without crashing, a PDF from an InDesign project that contained the same small indexed PNG file as in my previous test.

So, the fix of the last prerelease seems to work!

Thanks a lot,

Hervé Le Dantec