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InDesign 17.01: UI scaling range issue on high-DPI monitors (2560x1440px)

Explorer ,
Nov 19, 2021 Nov 19, 2021

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Hello Community / Adobe support -

I need your help urgently.

 

In the current InDesign version 17.01 the scalable user interface was introduced as a new feature to be able to adapt to the working environment and make everything more user-friendly.

The previously trouble-free use of InDesign with my monitor setup is no longer possible now, because the scaled UI is MUCH TOO BIG and I can't scale it down. In the following, I describe why.

 

My setup:
2x EIZO CS2730 27" monitor @ 2560x1440px
Windows display settings scaling factor: 125 %*

*This factor is the core of the problem, as InDesign makes UI scaling dependent on it

 

Description of the issue:
When the Windows scaling factor is set to 100% display size, I have five "stops" in InDesign when scaling the user interface. The slider is at the minimum of the range and the display is perfect as usual (as in the previous ID 16.4).
At 125% display size, the InDesign UI is displayed way too large (panels and tools on primary monitor) and palettes on the secondary monitor overlap because they are too huge now, no more efficient work is possible. The UI size slider is also at the minimum, but has only 3 "stops" now. No further "downscaling" possible.

 

My conclusion:
InDesign interprets my resolution or display setup as if I don't have a "high-DPI" monitor, hence the smaller "stop" range at 125%.

I tried everything, reset preferences and re-installed ID 17.01, changed app property combinations regarding high-DPI settings, checked graphic card tweaks but nothing worked.

 

To the Adobe tech/programming department:
Please reproduce the case where users with high-DPI monitors in Windows 10 have set the display settings to a value greater than 100% (at maximum supported and recommended resolution of the monitor).
I urge to revise / extend the slider range of UI scaling in one of the next updates to lower values.

Until then, I am unfortunately forced to continue working with the previous version 16.4 and exchange with colleagues in .idml format. Very annoying and time consuming!

 

Please do not make a suggestion to set the display to 100%. Everything on the system is too small that my eyes would be permanently strained (fonts, menus, explorer, browser etc.). It's not an option for me.

 

I really hope that an Adobe employee will take care of this matter with priority and that a remedy will be found as soon as possible.

 

Thanks in advance and greetings!

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Explorer ,
Nov 23, 2021 Nov 23, 2021

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REMINDER:
Will an Adobe employee take care of the matter?

 

Thanks

Regards

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Adobe Community Professional ,
Nov 23, 2021 Nov 23, 2021

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Best do a bug report at Adobe InDesign UserVoice:

https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs

 

When done post a link of your report to this thread here.

 

Regards,
Uwe Laubender

( ACP )

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Explorer ,
Nov 30, 2021 Nov 30, 2021

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Hello Uwe,

 

thanks for your reply and sorry for the delay!

 

I've posted a report in Adobe UserVoice now with two screenshots from the InDesign environment at 100% Windows OS scaling factor and at 100% "standard size" to illustrate the issue in the best possible way.

 

Thanks to all who are addressing this issue, I can't work with the new InDesign version until this is solved in an update.

Regards

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Explorer ,
Nov 30, 2021 Nov 30, 2021

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Sorry I ment InDesign environment at 125% Windows OS scaling factor and at 100% "standard size"

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Explorer ,
Nov 30, 2021 Nov 30, 2021

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Please find attached the two screenshots I've posted in Adobe UserVoice:

 

InDesign 17.01 UI scaling at 125 percent Windows OS scaling factor

InDesign_1701_UI_scaling_at_125_percent.jpg

 

InDesign 17.01 UI scaling at 100 percent Windows OS scaling factor

InDesign_1701_UI_scaling_at_100_percent.jpg

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Explorer ,
Dec 03, 2021 Dec 03, 2021

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Hello Adobe Support,

have you been able to address the issue?

 

While it may not have been resolved yet, please let me know if the issue has been identified and a timely resolution will be provided in an upcoming update.

 

We are several colleagues on a corporate network and can no longer collaborate in the usual workflow. We pay monthly, not insignificant license fees for a software, which cannot be used since the new "UI Scaling" feature for some users with the described display setup which is common pratice on high-DPI monitors. There must be a time-consuming exchange via IDML files and everyone is annoyed by this state.

 

I am contacting Adobe support again with a request for assistance.


Thank you very much.

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