Indesign 18.2 Adobe Font Activation bug report

[-Dain-]

Hi guys,
Sounds like the 18.2 version has a problem on my computer regarding Activation of Adobe fonts.

Adobe fonts now are not activatedproperly. I've got

- The activation wheel keeps spinning.
- The task can't be cancelled, can't be skipped (that function would be nice to add). Therefore, I have to close/ run again the app in order to be able to export my file into a pdf.

- The font is however available and shown correctly.

- Activation via Typeface doesn't seem to work all the time.

Am I the only one having this issue ?

[HARSHIKA_VERMA]

Hi @-Dain-,

I'm sorry to hear that you're having trouble activating Adobe fonts on your computer with the 18.2 version. We would need few more details to understand and investigate the issue.

• Which operating system you're working on?
• Would you mind telling us if you are activating the fonts from fonts.adobe.com?
• Are you able to see the fonts in the Creative Cloud Desktop app?
• Does that happen with other Adobe apps as well?
• Is it happening with all fonts or with a specific file?
• Is it a Type 1 Font?

We will try our best to help.

Thanks,

Harshika

[Bill Silbert]

First, I would suggest signing out and then signing in again to the Creative Cloud desktop app. I have seen that clear up font activation problems in the past. If that does not work then try going to https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html. Instructions are there for uninstalling and then reinstalling Creative Cloud. Hopefully, getting a clean install of Creative Cloud will clear up your issues.

[HARSHIKA_VERMA]

Hi @-Dain-,

Hope you're doing well!

We would like to follow up on your issue. Are you able to resolve the issue? Please feel free to update the discussion if you need further assistance from us.

We would be happy to help.

Thanks,

Harshika