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juleklO
Participant
July 22, 2023
Question

InDesign 18.4 crashes on splashcreen

  • July 22, 2023
  • 2 replies
  • 217 views

Used hardware:

MacBook Air M2 [8Gb RAM]

Current solution: 

Downgrade to 18.3

This topic has been closed for replies.

2 replies

Community Expert
July 23, 2023

Further to @Rene Andritsch 

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

Rene Andritsch
Community Expert
Community Expert
July 23, 2023

Did you also log a bug report on the InDesign User Voice Forum? This way Adobe engineers will be more aware that you have troubles: https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs

 

Also try “Resetting InDesign” outlined in this helpful article: https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshooting/td-p/11990234