Legend

Answered

InDesign 18.5 Win does not close

Forum|Forum|2 years ago
August 3, 2023
9 replies
4195 views

Ever since upgrading from ID 18.4 to 18.5 (Windows), InDesign fails to close. I close all documents and save them, all is well, but when I click to close the InDesign UI it just stays there, using 10-15% of my CPU and over 500MB of RAM (all documents were closed).

Tried to purge preferences, but to no avail.

Is anyone else encountering issues with 18.5 ?

This topic has been closed for replies.

Correct answer Eugene Tyson

Hello - this is noted in the release notes

https://community.adobe.com/t5/indesign-discussions/indesign-18-5-enhanced-performance-amp-bug-fixes/td-p/13961049

Rollback to a previous InDesign version
https://helpx.adobe.com/download-install/using/install-previous-version.html#:~:text=Open%20the%20Creative%20Cloud%20desktop,down%20list%2C%20select%20Other%20Versions.

V

vcimperm

Inspiring

Same issue on Windows 11 using InDesign 19.4

D

default28319867xehnd2

Participating Frequently

For anyone looking to submit or add to a bug report, I have created on on the InDesign Uservoice where Adobe collects bugs for this product

Rishabh_Tiwari

Legend

Hi @default28319867xehnd2,

Thank you for sharing the UserVoice link. Since you have already rolled back to 18.4, I'll request from other users who are experiencing this issue, to reproduce the issue and make a note of the time and collect system logs & share it with me through DM along with the time-stamp. To send a Direct Message to me please click on my name and in subject link please add this discussion link.

Thanks

Rishabh

R

RTBrain

Known Participant

Same issue. Can't fully quit ID and it started to behave strangely. Couldn't delete objects, then couldn't quit requiring me to force quit.

Reverting to 18.4 fixed the issue.

Running it on Win 10 with 64MB RAM

Rishabh_Tiwari

Legend

Hi @RTBrain,

Sorry to hear about the trouble. Please collect system logs and share it with me through DM by clicking on my name. I'll test this on my end and update this discussion as soon as I hear from the team.

Thanks

Rishabh

T

telepatik

Known Participant

Is there any update? This bug is so annoying.

M

MacX03

Participant

I just wanted to chime in to say that me and many co-workers also experience this bug on Windows 10 work laptops. Its a bit infuriating as we are generally required to be on 18.5 for a workflow. Really wish Adobe could fast track this bug fix.

L

Laubender

Community Expert

@Olivier Beltrami said: "Ever since upgrading from ID 18.4 to 18.5 (Windows), InDesign fails to close."

@TibiTaebi said: "I have the same problem with 18.5 and windows 11."

Hi together,

no issue on my side with InDesign 2023 version 18.5.0 on Windows 10. Old laptop with 32 GB RAM.

Had no chance to test it with Windows 11.

Regards,
Uwe Laubender
( Adobe Community Expert )

D

dbeattie-rcb

Inspiring

18.5 release is as buggy as the 18.4 release which was supposed to fix several issues, one of which we reported on PDF creation (didn't Adobe create the PDF format?) Anyway, we rolled back and still haven't updated. I suggest Adobe stop adding new features until they have a rock solid release.

E

Eugene Tyson

Community Expert

That won't happen. The general consensus amongst people doing production work is to not upgrade to the latest versions straight away. You can turn off Auto-Update in creative cloud desktop app.

This applies for any software - not just Adobe.

I'd only update if absolutely necessary or a certain feautre was required.

Adobe have a rollout plan, and each phase is done through Beta testing and people who are in the Pre-Release program.

Unfortunately, there's so many many computer setups, using different OS, RAM, Storage, makes models, Processors - combined with other things, like software, 3rd party app interference (which is real), anti-virus, firewalls, and many many many other things.

You don't have to update all the time.

I certainly don't, and a lot of people in certain situations don't either.

Olivier BeltramiAuthor

Legend

My guess is that this issue is due to the new "save to cloud" feature which is in beta for 18.5 and announced as part of the feature set of 19.0. The freezing is possibly due to some kind of "E.T. phone home" call that was tested by Adobe developers with a superfast fiber internet connection but which appears to freeze for those of us with basic ADSL connections.