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InDesign 18.5 Win does not close

Engaged ,
Aug 03, 2023 Aug 03, 2023

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Ever since upgrading from ID 18.4 to 18.5 (Windows), InDesign fails to close. I close all documents and save them, all is well, but when I click to close the InDesign UI it just stays there, using 10-15% of my CPU and over 500MB of RAM (all documents were closed).

Tried to purge preferences, but to no avail.

Is anyone else encountering issues with 18.5 ?

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Bug , Performance

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correct answers 1 Correct answer

Engaged ,
Aug 03, 2023 Aug 03, 2023

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BTW: I have now reverted to 18.4 and the problem is gone.

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Community Expert ,
Aug 03, 2023 Aug 03, 2023

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Engaged ,
Aug 03, 2023 Aug 03, 2023

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Thank you very much.

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Explorer ,
Aug 11, 2023 Aug 11, 2023

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I have the same problem with 18.5 and windows 11.

I reverted to 18.4 and this problem is gone.

Eugene Tyson says this is noted in the relase notes. I couldn't find anything on the link he gives.

 

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Community Expert ,
Aug 11, 2023 Aug 11, 2023

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The way I read it is it says 'Stability and Performance' and cites it's fixed - but it's clearly not.

Sorry if it's not clear.

 

Report bugs or make a feature request

https://www.adobe.com/products/wishform.html

 

 

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Explorer ,
Aug 11, 2023 Aug 11, 2023

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18.5 release is as buggy as the 18.4 release which was supposed to fix several issues, one of which we reported on PDF creation (didn't Adobe create the PDF format?) Anyway, we rolled back and still haven't updated. I suggest Adobe stop adding new features until they have a rock solid release.

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Community Expert ,
Aug 11, 2023 Aug 11, 2023

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That won't happen. The general consensus amongst people doing production work is to not upgrade to the latest versions straight away. You can turn off Auto-Update in creative cloud desktop app. 

 

This applies for any software - not just Adobe. 

I'd only update if absolutely necessary or a certain feautre was required. 

 

Adobe have a rollout plan, and each phase is done through Beta testing and people who are in the Pre-Release program.

Unfortunately, there's so many many computer setups, using different OS, RAM, Storage, makes models, Processors - combined with other things, like software, 3rd party app interference (which is real), anti-virus, firewalls, and many many many other things.

 

You don't have to update all the time. 

I certainly don't, and a lot of people in certain situations don't either.

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Engaged ,
Aug 12, 2023 Aug 12, 2023

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My guess is that this issue is due to the new "save to cloud" feature which is in beta for 18.5 and announced as part of the feature set of 19.0. The freezing is possibly due to some kind of "E.T. phone home" call that was tested by Adobe developers with a superfast fiber internet connection but which appears to freeze for those of us with basic ADSL connections.

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Explorer ,
Aug 14, 2023 Aug 14, 2023

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Eugene, we had to go to 18.5 as it was supposed to fix a bug we reported in 18.4, and is necessary for a PDF workflow. We typically wait several weeks to update to a new release. Accepting or being complacent to any developer's poor performance, particularly with a forced subscription model, just allows them to continue.

As an aside to "only update if absolutley necessary", since most designers do update automatically and Adobe has a habit of making changes to the INDD file format so that older versions can't open them directly, as a service provider we are forced to update at least one mahcine sooner than we would prefer.

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Community Expert ,
Aug 14, 2023 Aug 14, 2023

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I am not an Adobe employee. I am only here to assist with queries as a user like yourself. 

 

I am not making excuses, I am passing my own experience and findings to help you.

 

To already have a pdf workflow that requires 18.5 is problematic for you.

 

There's little you can do except report bugs and wait for updates.

 

Report bugs or make a feature request

https://www.adobe.com/products/wishform.html

 

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Explorer ,
Aug 15, 2023 Aug 15, 2023

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I know you are not an Adobe employee.

I have 27 years of prepress experience, so passing on my thoughts and experience as well. Started posting in this forum after we started paying monthly to beta test for Adobe (forced subscription).

To be clear, we are not forced to use newer builds YET, but Adobe could change the file format at any time and require using IDML files or a newer version to get around an issue.

Ironically, we did report a bug an 18.4 and was asked to join their actual test team and notified me that 18.5 fixed the issue. Sticking with the earlier build since the buzz on here is that 18.5 has new issues.

Don't take a comment personally, these are all aimed at Adobe.

 

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Community Expert ,
Aug 15, 2023 Aug 15, 2023

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@Olivier Beltrami said: "Ever since upgrading from ID 18.4 to 18.5 (Windows), InDesign fails to close."

@TibiTaebi said: "I have the same problem with 18.5 and windows 11."

 

Hi together,

no issue on my side with InDesign 2023 version 18.5.0 on Windows 10. Old laptop with 32 GB RAM.

Had no chance to test it with Windows 11.

 

Regards,
Uwe Laubender
( Adobe Community Expert )

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New Here ,
Sep 01, 2023 Sep 01, 2023

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I just wanted to chime in to say that me and many co-workers also experience this bug on Windows 10 work laptops. Its a bit infuriating as we are generally required to be on 18.5 for a workflow. Really wish Adobe could fast track this bug fix.

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Explorer ,
Sep 07, 2023 Sep 07, 2023

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Same issue. Can't fully quit ID and it started to behave strangely. Couldn't delete objects, then couldn't quit requiring me to force quit.

 

Reverting to 18.4 fixed the issue.

 

Running it on Win 10 with 64MB RAM

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Adobe Employee ,
Sep 07, 2023 Sep 07, 2023

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Hi @RTBrain,

 

Sorry to hear about the trouble. Please collect system logs and share it with me through DM by clicking on my name. I'll test this on my end and update this discussion as soon as I hear from the team.

 

Thanks

Rishabh

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Explorer ,
Sep 23, 2023 Sep 23, 2023

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Is there any update? This bug is so annoying.

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Community Expert ,
Sep 23, 2023 Sep 23, 2023

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I updated the App today - no idea if it's fixed.

Keep an eye on the release notes

https://helpx.adobe.com/ie/indesign/kb/fixed-issues.html

If you're finding it's still not working after updating the app then go 

Report bugs or make a feature request

https://www.adobe.com/products/wishform.html

 

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Explorer ,
Sep 24, 2023 Sep 24, 2023

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Hmm! Just like everyone, I'm already using the latest version and the problem is still persisting. The release notes do not reflect reality.

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Explorer ,
Oct 05, 2023 Oct 05, 2023

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For anyone looking to submit or add to a bug report, I have created on on the InDesign Uservoice where Adobe collects bugs for this product

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Adobe Employee ,
Oct 09, 2023 Oct 09, 2023

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LATEST

Hi @default28319867xehnd2,

 

Thank you for sharing the UserVoice link. Since you have already rolled back to 18.4, I'll request from other users who are experiencing this issue, to reproduce the issue and make a note of the time and collect system logs & share it with me through DM along with the time-stamp. To send a Direct Message to me please click on my name and in subject link please add this discussion link.

Thanks

Rishabh

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