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Tricky2014
Participant
January 17, 2024
Answered

InDesign 19.1 Crash/Hangs when selecting fonts on macOS Sonoma

  • January 17, 2024
  • 3 replies
  • 3138 views

Can someone please help.

Issue starts when InDesign is open, I selected a font change from the menu and the file just stops and hangs on the text tool and unable to select anything even the main menu within InDesign, so I have to force quit. I've uninstalled and reinstalled InDesign, cleaned my fontbook, deleted and reinstalled fonts from Adobe Cloud but still I'm having issues.

Thanks

{Renamed By MOD}

This topic has been closed for replies.
Correct answer Rishabh_Tiwari

Hi Everyone,

 

Thank you for your patience. The issue stands resolved. Please update to ID 19.3 and let us know if you still need assistance.

 

Thanks

Rishabh

3 replies

David McCarty
David McCarty
Inspiring
March 1, 2024

I'm having the same issue. It's really screwing me up. Same as everyone else has reported. 

Rishabh_Tiwari
Rishabh_Tiwari
Legend
March 2, 2024

Hi, 

Sorry to hear about the trouble. We have logged the bug and the team is working on the fix. I am keeping a track of this issue and will update the discussion as soon as I hear from the team.

 

Thanks

Rishabh

W
William31870977qo9d
Participating Frequently
January 29, 2024

Hi - I'm using OS Sonoma 14.2.1 and when I attempt to change a font in InDesign it completely freezes. I highlight the text I want to change and scroll down to the font I want to use and InDesign freezes, the text remains highlighted but the font isn't changed and I cannot deselect the text or highlight any other text or even close the program. I need to force quit and restart. It happens randomly and with different fonts (both TrueType and OTF fonts). I've unistalled the program and re-installed it but it doesn't help. Any assistance at this point would be most appreciated. Thanks!

    W
    William31870977qo9d
    Participating Frequently
    January 29, 2024

    UPDATE: I updated my OS to Sonsoma 14.3 as recommended and instead of freezing it now crashes every single time I try to change the font! It doesn't matter what font I want to change it to or what document I'm working on (I tried it with many different documents). I uninstalled and shut down and restarted my computer and then reinstalled InDesign and still the crashing and the frustration continues!

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    February 8, 2024

    Hello - I just followed the link and instructions to gather and share the
    system logs and hopefully your engineering team now have the logs. Thank
    you for your assistance.

    --
    *William Closs*
    {Personal Details removed by MOD}


    Thank you for sharing the logs. Can you share the logs with me through DM by clicking on my name? You can add the logs to a shared location like Google Drive or DropBox and share the link through DM.

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    January 17, 2024

    Hi,

     

    Sorry to hear about the trouble. Please try the suggestions shared in this article and if this doesn't help, please share the version of InDesign, OS, and font details. We'll try our best to assist you with this.

     

    Thanks

    Rishabh

      T
      Tricky2014Author
      Participant
      January 17, 2024

      MC OS 14.2.1 (23C71)

      InDesign 2024

      It happens when selecting any fonts, sometimes I can select one font change and its OK the next time I change the font it freezes

      Rishabh_Tiwari
      Rishabh_Tiwari
      Legend
      January 17, 2024

      Thank you for sharing the details. Is this happening only with this specific file? Or have you tried and tested this on different files?

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