InDesign 19.2 crashing on startup on macOS

[Max35972157eel4]

Every time I go to start InDesign the program crashes on startup. I have to to uninstall and reinstall the program every time in order to use it. This has of course caused many workflow issues.

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[kglad]

after installing it works?

[Max35972157eel4]

Yes, after reinstalling the program works until I close the program, at which point it will not open again.

[kglad]

even without a computer restart, id crashes on restart?

if so, reset your preferences.

[Max35972157eel4]

Yes, it crashes on launch both with and without a computer restart.

[leo.r]

...and your versions of InDesign and operating system are?

[Max35972157eel4]

Creative Cloud 19.2 on Mac OS 13.0

[leo.r]

Creative Cloud 19.2 on Mac OS 13.0

By @Max35972157eel4

Update to the latest version of Ventura - macOS 13.6.x - it should solve the issue.

[HARSHIKA_VERMA]

Hi leo.r,

Hope you're doing well!

We would like to follow up on the issue. Are you able to resolve the issue by updating MacOS? We also have the current version of InDesign available, i.e., 19.3, so you might want to update the InDesign version as well.

Please feel free to update the discussion if you need further assistance from us.

We would be happy to help.

Thanks,

Harshika

[leo.r]

Hi leo.r,

Hope you're doing well!

We would like to follow up on the issue.

By @HARSHIKA_VERMA

It's not me who's having the issue, it's @Max35972157eel4... just in case

[Max35972157eel4]

This issue was resolved by installing the updated OS.

[Rishabh_Tiwari]

Hi,

Thank you for reaching out and sharing the solution that worked for you. If anyone else is experiencing a similar issue, please try the suggestions shared in this article. 

Thanks
Rishabh