InDesign 19.4 crashing when clicking on text box

Forum|Forum|1 year ago
June 4, 2024
3 replies
1027 views

I have a Lenova ThinkPad Windows laptop. After updating from 19.3 to 19.4, the program began crashing whenever I clicked on a text box. I tested with different documents with the same results.

I tried a few of the "usual" fixes for crashes (including removing the prefs folder) with no success, so I downgraded to 19.3. Downgrading fixed the problem, so there appears to be a compatiblity problem with my system.

I'd like to troubleshoot this further if anyone has suggestions. I would hate to be stuck at 19.3.

Bug

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leo.r

Community Expert

After updating from 19.3 to 19.4, the program began crashing whenever I clicked on a text box.

I'd like to troubleshoot this further if anyone has suggestions. I would hate to be stuck at 19.3.

By @BlueDave

I know that I've seen several posts recently reporting the same issue. So it appears like a bug in 19.4, even if it's not widespread.

You can submit the bug here:

https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs

B

BlueDaveAuthor

Participating Frequently

Thank you. I submitted the bug report here:

InDesign 19.4 crashing when clicking on text box – Adobe InDesign (uservoice.com)

HARSHIKA_VERMA

Community Manager

Hi @BlueDave,

Thank you for submitting the bug on the uservoice page. A few more details from your end would be super helpful-

Could you share an InDesign file with me over a private message so we can test it on our end?
Could you please also record a video showcasing the issue?

Have you submitted the crash report?
Do you have any external monitors connected? If yes, please share the details of the monitor.
Is it happening with all documents or with a specific file?
Is the issue happening on a file created in the 19.4 version?

We will try our best to help.

Thanks,

Harshika