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Question

InDesign 19.5 Hangs at Startup on MacOS Sonoma 14.5

Forum|Forum|1 year ago
July 29, 2024
4 replies
4079 views

All of a sudden, my Adobe InDesign hangs on App startup. I had been running InDesign fine on my Mac M2 Max Studio for months now, and today, it decided that it's had enough. I am on Mac OS Sonoma 14.5 (latest version).

I've tried the following today, but after launching InDesign, It repeatedly hangs at "starting up panels."

-- Removed the App preferences by Cmnd-Opt-Control-Shift launching

-- Deleted existing InDesign app using the CC app

-- Ran Cocktail 17.5 to run all the latest clean cache scripts

-- Reinstalled the latest version of InDesign (19.5.0.84) from the CC App

Still no joy. HELP!

This topic has been closed for replies.

J

jefftaylorMAIN

Participating Frequently

I'm having the exact same problem! About to try your last resort option, but I'm looking for the File>User Settings>Save Settings feature and I'm not finding it in the programs that still work.

Robert at ID-Tasker

Legend

https://helpx.adobe.com/uk/indesign/using/export-import-user-settings-indesign.html

If you don't see it - then you should reset preferences:

https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshooting/td-p/11990234

J

jefftaylorMAIN

Participating Frequently

Thanks Robert! I understand now, but the problem is I'm unable to get InDesign to open at all in order to get to that setting. (also, I'm on MacOS). I'm about to go through some of the troubleshooting steps listed on that second link you sent and see if that provides any solution before removing CC altogether.

amalgamsab

Participating Frequently

I had this problem with Ventura … both versions 18.5.3 and 19.5 were crashing with Ventura 13.6.7. So annoying. So I reverted to an earlier version of 18, namely 18.3. That earlier version works—fantastic!—with Ventura 13.6.7. Maybe an earlier version of 19 will work for you. PS. Something that has worked for me for years is keeping a 'set' of InD prefs for the last version that has been stable. Then when things go haywire you copy+replace the prefs with your 'set' that you know works. I do this with all my apps. See attached. [Cmd-Shft-L gets you into the Library] …

D

dani_8003

Participant

I have a website letras diferentes
I want to integrate this adobe Design how is that Possible.

Mike Witherell

Community Expert

https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshooting/td-p/11990234

Mike Witherell

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jeffyerkeyAuthor

Participating Frequently

Hi all,

Update to my problems: After spending 4+ hours on this situation, I finally had to "go nuclear" on it. I had to resort to using the <AdobeCreativeCloudCleanerTool.dmg> tool to delete EVERYTHING Adobe on my Mac.

Then, I was able to carefully install the big 3 successfully -- InDesign, Illustrator, and Photoshop.

Yes, I've lost all my user settings and scripts, but... whatever.

I guess I'll never know what caused this meltdown.

J

jefftaylorMAIN

Participating Frequently

I am dealing with this same problem. How did you do the AdobeCreativeCloudCleanerTool.dmg?

I was on hold with Adobe tech support over this issue, never got to talk to anyone and eventually after over an hour Adobe disconnected the call. I wish Adobe would invest much more in their application support team because that is one thing that paying subscribers really need.

I ended up having to completely uninstall the entire creative cloud suite.
Once I reinstalled the desktop app and subsequent programs, InDesign,
Photoshop (which had also stopped working), and the other programs started
working again. I wish I had done that from the start because I wasted hours
trying other things. It's got to be a bug or something.

--
*Jeff Taylor*
*Media Director*

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