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jeffyerkey
Participating Frequently
July 29, 2024
Question

InDesign 19.5 Hangs at Startup on MacOS Sonoma 14.5

  • July 29, 2024
  • 4 replies
  • 4079 views

All of a sudden, my Adobe InDesign hangs on App startup. I had been running InDesign fine on my Mac M2 Max Studio for months now, and today, it decided that it's had enough. I am on Mac OS Sonoma 14.5 (latest version).

I've tried the following today, but after launching InDesign, It repeatedly hangs at "starting up panels." 

-- Removed the App preferences by Cmnd-Opt-Control-Shift launching

-- Deleted existing InDesign app using the CC app

-- Ran Cocktail 17.5 to run all the latest clean cache scripts

-- Reinstalled the latest version of InDesign (19.5.0.84) from the CC App

Still no joy. HELP!

 

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4 replies

J
jefftaylorMAIN
Participating Frequently
August 6, 2024

I'm having the exact same problem! About to try your last resort option, but I'm looking for the File>User Settings>Save Settings feature and I'm not finding it in the programs that still work. 

Robert at ID-Tasker
Robert at ID-Tasker
Legend
August 6, 2024

https://helpx.adobe.com/uk/indesign/using/export-import-user-settings-indesign.html

 

If you don't see it - then you should reset preferences:

https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshooting/td-p/11990234

 

J
jefftaylorMAIN
Participating Frequently
August 6, 2024

Thanks Robert! I understand now, but the problem is I'm unable to get InDesign to open at all in order to get to that setting. (also, I'm on MacOS). I'm about to go through some of the troubleshooting steps listed on that second link you sent and see if that provides any solution before removing CC altogether.

amalgamsab
amalgamsab
Participating Frequently
August 1, 2024

I had this problem with Ventura … both versions 18.5.3 and 19.5 were crashing with Ventura 13.6.7. So annoying. So I reverted to an earlier version of 18, namely 18.3. That earlier version works—fantastic!—with Ventura 13.6.7. Maybe an earlier version of 19 will work for you. PS. Something that has worked for me for years is keeping a 'set' of InD prefs for the last version that has been stable. Then when things go haywire you copy+replace the prefs with your 'set' that you know works. I do this with all my apps. See attached. [Cmd-Shft-L gets you into the Library] … 

 

 

    D
    dani_8003
    Participant
    September 20, 2024

    I have a website letras diferentes
    I want to integrate this adobe Design how is that Possible. 

    Mike Witherell
    Community Expert
    Mike WitherellCommunity Expert
    Community Expert
    July 29, 2024

    https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshooting/td-p/11990234

    Mike Witherell
    J
    jeffyerkeyAuthor
    Participating Frequently
    July 31, 2024

    Hi all,

    Update to my problems: After spending 4+ hours on this situation, I finally had to "go nuclear" on it.  I had to resort to using the <AdobeCreativeCloudCleanerTool.dmg> tool to delete EVERYTHING Adobe on my Mac. 

    Then, I was able to carefully install the big 3 successfully -- InDesign, Illustrator, and Photoshop. 

    Yes, I've lost all my user settings and scripts, but... whatever.

    I guess I'll never know what caused this meltdown. 

      J
      jeffyerkeyAuthor
      Participating Frequently
      August 8, 2024
      Thank you. Currently, InDesign, Photoshop and InDesign will still not open. I have 32 gb of RAM, and have 216.43 GB storage available of 994.66 GB. I also deleted the applications and reinstalled them and still crashes when I try to open them. The only Adobe application that opens is Acrobat. These applications worked on this same computer prior to yesterday.



      I called Adobe support and eventually someone will call me back. I hope that they help me figure it out.




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      I was in the same jam last week. The only thing that worked for me was the Creative Cloud Cleaner App. 

      Robert at ID-Tasker
      Robert at ID-Tasker
      Legend
      July 29, 2024

      Some Mac users suggest creating a new user account. 

       

      J
      jeffyerkeyAuthor
      Participating Frequently
      July 29, 2024

      Thanks, Robert. I tried it, and unfortunately, it does not work. Same hang at startup. I am going to try older versions now. 

      Robert at ID-Tasker
      Robert at ID-Tasker
      Legend
      July 29, 2024

      Check fonts - if you don't have duplicates? 

       

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