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InDesign 19.5 Not Opening on Mac Mini (Sonoma 14.5)

Forum|Forum|1 year ago
August 6, 2024
2 replies
1548 views

Hi

I try to open In Design. It just block and nothing happens.

It was working perfectly three days ago so I don't get it.
I'm on Mac Mini. Sonoma 14.5

Any idea?

Thanks

Best
S

Bug

This topic has been closed for replies.

Correct answer stefanm32064147

Hey, that worked!!! I deinstalled all the BETA versiones of my Adobe apps (they are the only BETA versions of apps I have at all) and now the Adobe apps start again. Thank you for your help! I would never have thought that you have to delete the BETA apps.

Kind regards

Stefan

S

stefanm32064147

Participant

I have exactly the same problem with exactly the same Adobe apps hanging while starting on a MacBook Pro 16" 2021.

It happened directly after installing "OM Workspace", the RAW Converter of OM-Systems, the successor of OLYMPUS. This photo software has presumably damaged something wich is needed by the Adobe apps to start.

I tried to solve the problem by updating on Mac OS Sonora 14.6. -> Nothing

I logged out and in in the Adobe Cloud. -> Nothing

I deinstalled Indesign and Photoshop and re-installed it. -> Nothing

In between I did severeal re-starts. -> Nothing

I used Etre check, found some problem files, deleted them. -> Nothing

Next idea: using Mac OS disk repair. But I hesitate.

Thank you for your help.

Stefan

Probably I have to delete a folder in the library which is automatically re-vreated by the system. But which?

S

SA2024Author

Known Participant

@stefanm32064147

hi

desinstall ALL the Beta version of ALL your softwares. It will work again afterwards.
Best
S

S

stefanm32064147Correct answer

Participant

Hey, that worked!!! I deinstalled all the BETA versiones of my Adobe apps (they are the only BETA versions of apps I have at all) and now the Adobe apps start again. Thank you for your help! I would never have thought that you have to delete the BETA apps.

Kind regards

Stefan

BobLevine

Community Expert

How much RAM? What version of InDesign?

Try resetting preferences. Also, I believe the current version of Sonoma is 14.6.

S

SA2024Author

Known Participant

Last version of In Design.
I deleted the prefs. Does not do anything.
16GB RAM.

It was working on Sonoma is 14.5 three days ago… so I don't thinh it's that.
Thanks anyway

Abhishek Rao

Community Manager

Hello @SA2024,

I'm sorry to hear you're having trouble opening InDesign. I hope Bob's suggestion to reset the preference for InDesign and updating the macOS helped resolve the issue.

If not, kindly provide a bit more information:

1. Have there been any recent updates or changes to your system since InDesign last worked?
2. Are you encountering any error messages when you try to open the app, or does it just hang indefinitely?
3. Is the issue happening with other Adobe applications or just InDesign? Also, is this specific to a single file or happening with a new file as well?

Your answers will help us get a clearer picture of what's going on and guide you towards a solution. Adding to this, would you mind going through the reference article: Fix crash issues when launching InDesign (https://adobe.ly/4fwbeHz)

Thank you for your patience, and we're here to help you get back up and running.

Best,
Abhishek Rao

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