Known Participant

Question

InDesign 19.5 Version fehlerhaft auf Windows 11 pro

Forum|Forum|1 year ago
September 27, 2024
2 replies
582 views

Hallo,

die neuste Version 19.5 bringt einen Bug mit sich. Wenn InDesign geschlossen wird, kommt eine System-Fehlermeldung unter Windows 11 pro: "Der Vorgang read konnte im Arbeitsspeicher nicht ausgeführt werden ..."

Die Vorgängerversionen von InDesign und auch alle anderen Programme von Adobe haben das Problem nicht. Es liegt also sicher an Änderungen der Version 19.5.

Hat das Problem schon jemand fixen können?

Bug

This topic has been closed for replies.

Abhishek Rao

Community Manager

Hi @HolgerWalter34008837xo0j,

I’m sorry to hear you’re encountering this error with InDesign 19.5 on Windows 11 Pro. I understand how disruptive system errors can be, especially when previous versions worked fine.

To help us get to the root of the issue, could you please share the specifications of your machine (RAM, processor, etc.)? Also, if possible, a screenshot or screen recording of the error message and the workflow leading up to it would be very helpful in troubleshooting this.

We’ll do our best to help you find a solution!

Best,
Abhishek Rao

H

Holger Walter34008837xo0jAuthor

Known Participant

Thanks for the quick answer! 🙂 My System:

Windows 11 pro (lates version)
Intel i5 12500
AMD RX 6650 XT
MSI Z690 Mainboard
Kingston FURY Beast 32GB (2x16GB) 3200MHz DDR4 CL16

error (google translate):

"the instruction in 0x0000 ..... referenced memory at 0x000 ........ The read operation could not be carried out in RAM."

(die anweisung in 0x0000 ..... verwies auf arbeitsspeicher bei 0x000 ..... der vorgang read konnte im arbeitsspeicher nicht durchgeführt werden. )

(I only have problems with the latest version of indesign)

Abhishek Rao

Community Manager

Hi @HolgerWalter34008837xo0j,

Thanks for providing your system details! I know dealing with memory errors like this can be frustrating, especially when it only happens with the latest version of InDesign.

Have you tried resetting your InDesign preferences yet? Sometimes, corrupted preferences can cause unexpected issues. You can follow the steps in this guide to reset them: [Reset InDesign Preferences](https://adobe.ly/3TKID8f).

Additionally, I’d recommend running InDesign in **Safe Mode** to rule out any third-party software conflicts. Here’s how you can start your PC in safe mode: [Start Your PC in Safe Mode](https://adobe.ly/4ek6KTh).

Please give these a try and let us know if the issue persists. We’re here to help!

Best,
Abhishek Rao

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

H

Holger Walter34008837xo0jAuthor

Known Participant

thank you very much! 🙂

kglad

Community Expert

(no problem)

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded