Indesign 20.0 Hangs whilst launching in Windows 11.

Report · Oct 30, 2024

I have tried uninstalling/ reinstalling, trashing preferences, rolling back to Version 19.5 (Previously working, now has same issue), used the Adobe Creative Cloud Cleanup Tool, attempted to open as a different user on same PC. Nothing has worked. Help!

I have attached a Log file if that helps. I don't understand how to read it.

Report · Oct 31, 2024

Hi, Sorry for the trouble. Please try the steps mentioned in this link and share the outcome.

^VS

Report · Oct 31, 2024

Thanks Vivek12, I've been to that page and I already went through all those steps before posting here.

Report · Nov 01, 2024

Hi @Snap Midland - Artroom,

Thank you for your patience while we look into the issue with InDesign 20.0 hanging during launch. I want to assure you that we are in contact with our product team regarding your case.

We will review the UXP log file you provided and will update you as soon as we hear back from them. If you have any further questions in the meantime, please feel free to reach out.

Best,
Abhishek Rao

Report · Nov 05, 2024

Hi @Snap Midland - Artroom,

Thank you for your patience. To help us investigate further, the product team has requested a few additional details:

- Is this issue happening on multiple devices, or only on one specific device?
- Are you experiencing similar issues with other Adobe products, or is it only affecting InDesign?
- Could you please share the specifications of the machine where the issue occurs?
- After rolling back to version 19.5 on the same machine, is everything working smoothly?

Your response will help us pinpoint the cause more accurately. Let us know if you have any further questions in the meantime.

Best,
Abhishek Rao

Report · Nov 05, 2024

Hi Abhishek,

Is this issue happening on multiple devices, or only on one specific device?
*I only use one specific device.*

- Are you experiencing similar issues with other Adobe products, or is it
only affecting InDesign?
*Issue only seems to affect InDesign.*

- Could you please share the specifications of the machine where the issue
occurs?
*Processor: Intel(r) Core(TM i7-8700 CPU @ 3.20GHz*
*Installed RAM: 32.0gB*
*System Type 64-bit operating system, x64 based processor*
*Windows 10 Pro (Version 22H2).*

- After rolling back to version 19.5 on the same machine, is everything
working smoothly?
*No. Issue persists in version 19.5 which previously ran smoothly.*

*Kind regards,*

*Greg*

Report · Nov 06, 2024

Hi @Snap Midland - Artroom,

Thank you for providing those details. We’ve shared this information with our product team and are actively working on this internally. We'll update you as soon as we have more information.

Best,
Abhishek Rao

Report · Nov 08, 2024

Hi @Snap Midland - Artroom,

Thank you for the additional details. To help the product team investigate further, they’ve requested that when the hang occurs, you take a spindump from Task Manager and share it with us. Here’s how you can do that:

Open Task Manager (Ctrl + Shift + Esc).
When InDesign is hanging, find InDesign in the list of processes.
Right-click on InDesign and select Create dump file.
The dump file will be saved, and you can upload it here.

This will provide the team with more insight into what’s happening when InDesign hangs during launch.

Once you’ve shared the dump file, we’ll continue to investigate and keep you updated.

Best,
Abhishek Rao

Report · Nov 26, 2024

Hi @Snap Midland - Artroom,

I wanted to follow up and check if you were able to create and upload the dump file from Task Manager as requested. This file will help our product team investigate the issue more thoroughly and identify the root cause of InDesign hanging during launch.

If you need assistance with creating the dump file or have run into any issues while doing so, please let me know, and I’ll be happy to guide you through the process.

Looking forward to your response so we can continue working towards a solution.

Best,
Abhishek Rao