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debm61592026
Participating Frequently
February 25, 2025
Answered

InDesign 20.1 and 19.5.2 crashes when closing documents, or when quitting

  • February 25, 2025
  • 5 replies
  • 2158 views

I am in Ventura 13.7.2. I have dumped preferences multiple times

 

Correct answer leo.r
quote

Hi, having the same crash problem and I'm on 20.2.

By @Bedriche

 

Are you using Typeface by any chance? If so, then it's not compatible with 20.2 yet. You can revert to InDesign 20.1 from CC app > InDesign > Other Versions menu.

5 replies

Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
March 6, 2025

Hi @debm61592026,

 

As Robert suggested, since you're on 19.5.2, rolling back to 19.5.1 or 19.5.0 could help. That said, InDesign 20.2 is now available, and you can update it through the Creative Cloud Desktop app. Just go to Apps > InDesign > Triple dots > Other versions > InDesign (20.2) > Install, or check under Creative Cloud > Apps > Installed Apps > View Updates and look for the InDesign 20.2 update.

Give it a try and let me know if the crash still happens in 20.2. Looking forward to your update!

 

^
Abhishek

 

Bedriche
Bedriche
Participating Frequently
March 10, 2025

Hi, having the same crash problem and I'm on 20.2. Top of the report is as follows:

Process:               Adobe InDesign 2025 [1648]

Path:                  /Applications/Adobe InDesign 2025/Adobe InDesign 2025.app/Contents/MacOS/Adobe InDesign 2025

Identifier:            com.adobe.InDesign

Version:               20.2.0.36 (20200)

Code Type:             ARM-64 (Native)

Parent Process:        launchd [1]

User ID:               501

 

Date/Time:             2025-03-10 10:08:28.7277 +0000

OS Version:            macOS 15.3.1 (24D70)

Report Version:        12

Anonymous UUID:        B5D388EA-DE63-BB7F-C2C2-24BD3C7B77D8

 

 

Time Awake Since Boot: 390 seconds

 

System Integrity Protection: enabled

 

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

 

Exception Type:        EXC_CRASH (SIGSEGV)

Exception Codes:       0x0000000000000000, 0x0000000000000000

 

Termination Reason:    Namespace SIGNAL, Code 11 Segmentation fault: 11

Terminating Process:   Adobe InDesign 2025 [1648]

 

I have reinstalled several times and fixed preferences. Also restarted many times

I'm feeling sick with dread as I have a tight deadline. PLEASE HELP

 

leo.r
Community Expert
leo.rCommunity ExpertCorrect answer
Community Expert
March 10, 2025
quote

Hi, having the same crash problem and I'm on 20.2.

By @Bedriche

 

Are you using Typeface by any chance? If so, then it's not compatible with 20.2 yet. You can revert to InDesign 20.1 from CC app > InDesign > Other Versions menu.

    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity Manager
    Community Manager
    February 27, 2025

    Hey everyone,

     

    Thanks for the confirmation, Dirk!

    Just a quick heads-up, the product team has logged this as a bug and is actively investigating it. In the meantime, they’ve suggested a couple of workarounds that might help. One option is rolling back to InDesign 20.0, and the other is testing the latest PreRelease build. You can find details on how to access it here: https://adobe.ly/3Ddg9ii

    If you could try these out and let us know if the crash still happens, that would really help speed up the fix. Looking forward to your updates!

     

    ^

    Abhishek

     

    D
    debm61592026Author
    Participating Frequently
    February 28, 2025

    In my apps list I only have the option for 19.5.2, where can I find 20.0?

    Robert at ID-Tasker
    Robert at ID-Tasker
    Legend
    February 28, 2025
    quote

    In my apps list I only have the option for 19.5.2, where can I find 20.0?


    By @debm61592026

     

    You're on the older version so this suggestion should be rather - roll back to 19.5.1 or 19.5.0. 

     

    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity Manager
    Community Manager
    February 26, 2025

    Hi @debm61592026,

     

    Thanks for sharing the details. I appreciate the helpful suggestions from the experts. They are great steps to try in the meantime.

    Adding to the above, could you confirm if you have submitted the crash report via the Adobe Crash Reporter dialog box when the crash occurred? If already submitted, please DM me on the community with the email address used (while submitting) so I can check the logs and update you. Reference: https://adobe.ly/4hTn5QM


    Also, I’ve seen another user facing the same issue here: InDesign 20.1 Crashing While Closing Documents. Please confirm if this issue aligns with yours. For this, a bug has been logged, and the product team is actively working on a fix for this.

    I'll keep you posted once I have any updates from the team.

     

    Appreciate your patience!

     

    ^
    Abhishek

    D
    Dirk Becker
    Legend
    February 26, 2025

    You're right, the crash log by DaddyDoom in the other thread looks the same.

     

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 25, 2025

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



      <"moved from cc desktop bugs">
      D
      debm61592026Author
      Participating Frequently
      February 25, 2025

      thank you, I appreciate it

       

      Robert at ID-Tasker
      Robert at ID-Tasker
      Legend
      February 26, 2025

      @debm61592026

       

      Next time, could you please save the log as a TXT file and attach this file - instead of copy&pasting as a contents of the post?

       

      D
      debm61592026Author
      Participating Frequently
      February 25, 2025

      Crash report:

      <Crash report converted to .txt by MOD>

       

      E
      Community Expert
      Eugene TysonCommunity Expert
      Community Expert
      February 26, 2025

      Some common fixes - might help

       

      Corrupt Preferences or Cache – If InDesign settings or cached files are corrupted, it can cause instability.

      I know you reset your preferences but there's a deeper clean of cache here

      https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html


      Plugin Conflict – If you have third-party plugins installed, one of them might be causing the crash.
      Disable Plugins – If you have any third-party plugins, try launching without them.


      Corrupt Document if this happened while working on a particular document, that file might be corrupted.

      If a document is not behaving well then try 
      File>Export 
      Choose IDML
      Open the IDML in InDesign
      Save the file as a new InDesign file with a new name
      See if the issue persists.

       

       

      Reinstalling rarely fixes everything - you can do a complete reinstall using the
      Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

       

       

       

      Rollback to a previous InDeisgn version
      https://helpx.adobe.com/download-install/using/install-previous-version.html#:~:text=Open%20the%20Creative%20Cloud%20desktop,down%20list%2C%20select%20Other%20Versions.

       

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