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100pk
100pk
Inspiring
Mar 4, 2025 1:50 PM UTC
Answered

P: InDesign 20.2 crashing after export to pdf / close file

Unfortunately the update to 20.2 lets InDesign crash whenever I close a document.

Luckily CC lets you revert to an earlier version quite easily.

 

 

<Title renamed by MOD>

    SanyamTalwar
    SanyamTalwarCorrect answer
    Participating Frequently
    Mar 19, 2025 11:01 AM UTC

    Thank you for reporting the issue. We have been able to reproduce the issue and it is currently under investigation. 

    Please track https://indesign.uservoice.com/forums/601180/suggestions/49555079 for latest updates.

    Workaround for the crash issue

    • Deactivate the Typeface app and continue to work with InDesign v20.2.0.36
    • Rolling back to InDesign 20.1.0.71 to continue to work with the Typeface app
    View reply

    58 replies

    100pk
    100pkAuthor
    Inspiring
    Jun 6, 2025 8:14 AM UTC

    Since the update to ID 20.3.1 this bug seems cleared.

    Translate
    Mike_Red
    Inspiring
    Jun 2, 2025 10:16 AM UTC

    I'm on Indesign 20.3.1 , windows 11-64 bit. I don't have typeface app installed. I am facing crashes on whenever I close indesign afer I close all the files in it. Here's the log. All my drivers are up-to-date. Windows is up-to-date .

     

     

    <?xml version="1.0"?>
    <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
    <crashreport serviceVersion="25.0.0.202503041705_0167cbb" clientVersion="25.0.0.202503041705_0167cbb" applicationName="InDesign" applicationVersion="20.3.1" build="20.3.1.73" source="Windows-Client" crashType="n/a">
    <time year="2025" month="6" day="2" hour="10" minute="49" second="29" timeoffset="330" timezone="India Standard Time" crsessionduration="1587"/>
    <user guid="f7c30fb0-e318-463e-bc02-637cc4bb47cd"/>
    <system platform="Windows 11 Home Single Language" osversion="11.0" osbuild="22631" applicationlanguage="en-us" userlanguage="en-IN" oslanguage="en-US" ram="65239" machine="12th Gen Intel(R) Core(TM) i7-12650H" model="Intel64 Family 6 Model 154 Stepping 3" cpuCount="16" cpuType="8664" cpuFreq="2688 MHz" processorArchitecture="9"/>
    <gpu>
    <gpuinfo availability="Off Line" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 4060 Laptop GPU" description="NVIDIA GeForce RTX 4060 Laptop GPU" driverDate="20250514000000.000000-000" driverVersion="32.0.15.7652" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_28A0&#38;SUBSYS_13B91462&#38;REV_A1&#92;4&#38;94E37E3&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
    <gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="2047 MB" caption="Intel(R) UHD Graphics" description="Intel(R) UHD Graphics" driverDate="20250525000000.000000-000" driverVersion="32.0.101.6874" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_46A3&#38;SUBSYS_13B91462&#38;REV_0C&#92;3&#38;11583659&#38;1&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
    </gpu>
    <crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFCA1728555">
    <backtrace crashedThread="0">
    <thread index="0">
    <stackStatement index="0" address="0x00007FFCA1728555" symbolname="unknown"/>
    <stackStatement index="1" address="0x00007FFCA2CDF1AA" symbolname="dvaui::controls::UI_PopupModalDialogManager::SetPopupModalWindow::operator="/>
    <stackStatement index="2" address="0x00007FFCA2CE0EC6" symbolname="dvaui::controls::UI_PopupModalDialogManager::SetPopupModalWindow::operator="/>
    <stackStatement index="3" address="0x00007FFCE1FD1C46" symbolname="RangeProgressBar::~RangeProgressBar"/>
    <stackStatement index="4" address="0x00007FFCD1AFBCEC" symbolname="unknown"/>
    <stackStatement index="5" address="0x00007FFCD1AFB711" symbolname="unknown"/>
    <stackStatement index="6" address="0x00007FFCD1AFB17D" symbolname="unknown"/>
    <stackStatement index="7" address="0x00007FFCE1F41CFB" symbolname="Command::DoImmediate"/>
    <stackStatement index="8" address="0x00007FFD088E3BB2" symbolname="unknown"/>
    <stackStatement index="9" address="0x00007FFCCC28ADAE" symbolname="unknown"/>
    <stackStatement index="10" address="0x00007FFCCC283043" symbolname="unknown"/>
    <stackStatement index="11" address="0x00007FFCA2BB6B41" symbolname="GetPlugIn"/>
    <stackStatement index="12" address="0x00007FFCCC371502" symbolname="GetPlugIn"/>
    <stackStatement index="13" address="0x00007FFCCC373319" symbolname="GetPlugIn"/>
    <stackStatement index="14" address="0x00007FF6ADE95462" symbolname="WCrashHandler::operator="/>
    <stackStatement index="15" address="0x00007FF6ADE95D46" symbolname="WCrashHandler::operator="/>
    <stackStatement index="16" address="0x00007FFD72C9259D" symbolname="BaseThreadInitThunk"/>
    <stackStatement index="17" address="0x00007FFD73B8AF58" symbolname="RtlUserThreadStart"/>
    </thread>
    </backtrace>
    <registerSet>
    <register name="RAX" value="0x0000000000000000"/>
    <register name="RBX" value="0x000002A536B67690"/>
    <register name="RCX" value="0x000002A501522FD0"/>
    <register name="RDX" value="0x000002A54F3C38A0"/>
    <register name="RSI" value="0x000000AF26CFE3A0"/>
    <register name="RDI" value="0x0000000000000000"/>
    <register name="RSP" value="0x000000AF26CFE330"/>
    <register name="RBP" value="0x0000000000000000"/>
    <register name="RIP" value="0x00007FFCA1728555"/>
    <register name="EFL" value="0x0000000000010202"/>
    <register name="LastExceptionToRip" value="0x0000000000000000"/>
    <register name="LastExceptionFromRip" value="0x0000000000000000"/>
    </registerSet>

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    </binaryImageSet>
    <dumpType>
    Mini
    </dumpType>
    <hbLogSessionDllStatus>

    </hbLogSessionDllStatus>
    </crash>

    <sessionId>
    59bdca0c-c293-4e65-b27c-86bcf1e9623a
    </sessionId>
    <dunamisConfigGuid>
    fb3c95c5-af6d-42c9-b3de-029ab1ceb353
    </dunamisConfigGuid>
    </crashreport>

     

    Translate
    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    Jun 2, 2025 2:07 PM UTC

    Hello @Mike_Red,

    I'm sorry to hear about your experience. Could you try the suggestions shared in this help article (https://adobe.ly/4mNwiwU) and let us know if they help? Also, kindly submit the crash report (https://adobe.ly/3HA4yeO) using your Adobe ID and share it here or via DM, so I can check it with the team.

    Looking forward to hearing from you.
    Anubhav

    Translate
    Mike_Red
    Inspiring
    Jun 2, 2025 3:33 PM UTC

    Hi Anubhav. I tried all the methods mentioned in the link. Sorry I forgot to mention that in my original post. 

     

    I have already shared the detailed crash log in my post to which you replied. I request you kindly look into the matter. Thanks!

     

    I don't see any point sending you the same thing again through a different route. 

     

    Translate
    Mitch98
    Participating Frequently
    May 2, 2025 9:50 AM UTC

    This has been a constant issue in version 20.3, version 20.2, version 20.1. Crash happens when I close all the open projects succesfully, and then close InDesign window. When InDesign window closes, crash notice appears.

    I'm on windows 11-64 bit and am not using Typeface app at all.

    Translate
    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity Manager
    Community Manager
    May 2, 2025 10:08 AM UTC

    Hi @11937768,

     

    Thanks for flagging this. I checked for any crash reports submitted using your community email, but couldn’t find any. Could you please submit a crash report through the Adobe Crash Reporter dialog box when the issue occurs again and kindly share the email address used while submitting via DM to me on the community, so I can review the logs with the team. Reference: https://adobe.ly/4jF2P6l

    In the meantime, I'd also recommend going through the troubleshooting steps in this article and letting us know if it helps improve the behavior: https://adobe.ly/4lT8NlD

     

    Looking forward to your update.

    Abhishek

    Translate
    SanyamTalwar
    SanyamTalwarCorrect answer
    Participating Frequently
    Mar 19, 2025 11:01 AM UTC

    Thank you for reporting the issue. We have been able to reproduce the issue and it is currently under investigation. 

    Please track https://indesign.uservoice.com/forums/601180/suggestions/49555079 for latest updates.

    Workaround for the crash issue

    • Deactivate the Typeface app and continue to work with InDesign v20.2.0.36
    • Rolling back to InDesign 20.1.0.71 to continue to work with the Typeface app
    Translate
    bernie_tipene
    Participant
    Apr 5, 2025 9:51 PM UTC

    Hi, I would like to download the pre-release version for testing, how do I access it please?

    Translate
    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity Manager
    Community Manager
    Apr 7, 2025 7:38 PM UTC

    Hi @bernie_tipene,

     

    Could you please go through this community post for more details on joining the InDesign PreRelease program:
    https://adobe.ly/423DqNm

    Moreover, you can apply to the InDesign Pre-Release from the link here:
    https://adobe.ly/4ljE00U

    Once you're in, you’ll be able to see Pre-release section in your Creative Cloud Desktop app > Apps. 

    Let me know how it goes. 

     

    ^
    Abhishek

     

    Translate
    Gavin31332558259u
    Known Participant
    Mar 17, 2025 4:43 PM UTC

    As the title suggests, since the latest update, InDesign (20.2) now crashes when closing documents.

     

    This has only occurred since the latest update and happens on every document I open or create then close. Generates an Apple Crash Report but not an Adobe one.

    Translate
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      Mar 17, 2025 4:50 PM UTC

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



      <"moved from cc desktop bugs">
      Translate
      Gavin31332558259u
      Known Participant
      Mar 17, 2025 5:12 PM UTC

      Not quite sure why this was moved – it was originally posted in "Bugs" as I determined that was what the issue was

      Translate
      divedave
      Participant
      Mar 13, 2025 10:10 AM UTC

      The same to mee, and it seems that Typeface as FontManager is involved.
      I switched over to the previous version again, because this is running stable...

      Translate
      fototypo
      Participating Frequently
      Mar 12, 2025 12:47 PM UTC

      I have the same problem of frequent (90%) crashes on closing documents using the latest versions of Indesign and typeface.

      Translate
      Dave Creamer of IDEAS
      Community Expert
      Dave Creamer of IDEASCommunity Expert
      Community Expert
      Mar 12, 2025 1:11 PM UTC

      Not sure if this is your case, but often people forget about waiting until their utilities are updated and tested before jumping into new upgrades. 

       

      Translate
      David Creamer: Community Expert (ACI and ACE 1995-2023)
      ReWeb
      Participating Frequently
      Mar 7, 2025 4:23 PM UTC

      Me too. When I quit ID, crash. Hopefully, it doesn't corrupt files ... for now.

      Translate
        Matthew A
        Matthew A
        Inspiring
        Mar 7, 2025 6:50 PM UTC

        Also experiencing multiple crashes with Indesign 20.2. My fotn manager (Typeface) appears not to work correclty with Indesign either, might be related.

        Another wierd bug is the histroy menu keeps appearing unprompted!

        Going to revert to an older ID.

        Please sort this out Adobe, shippign buggy software is wasting our time!

        Translate
          Dave Creamer of IDEAS
          Community Expert
          Dave Creamer of IDEASCommunity Expert
          Community Expert
          Mar 7, 2025 6:52 PM UTC

          Disable the font manager and see what happens. I've had no problems on either my Mac or Windows system.

           

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          David Creamer: Community Expert (ACI and ACE 1995-2023)
          Lymper
          Lymper
          Participating Frequently
          Mar 7, 2025 9:30 AM UTC

          This happens with me too. Previous version very stable but 20.2 crashes when closing a document. I am using Typeface 3.15.3 as a font manager too. Happens with arbitary documents - especially if I have multiple documents open.

          Using Mac OS Sequoia 15..3.1

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            Abhishek Rao
            Community Manager
            Abhishek RaoCommunity Manager
            Community Manager
            Mar 7, 2025 1:02 PM UTC

            Hi @Lymper,

             

            I'm sorry to hear you're running into this issue, too. When InDesign crashes, it's always best to submit the crash report via the Adobe Crash Reporter dialog box and include your email address while submitting. This way, we can check the logs and determine the cause of the crash. If you have already submitted a crash report, DM me your email on the community, so I can check the logs: Submit Crash Reports.

            Moreover, the product team is aware of this crash while closing files and is actively investigating it. You can track updates on UserVoice (already mentioned in the thread). If this matches your issue, please upvote and drop a comment there.

            From internal confirmations, it looks like the crash is linked to the Typeface app. As a workaround, try disabling Typeface and see if the issue persists. If you need Typeface, you can downgrade to InDesign 20.1 for now. Let me know if that helps or if you need any further assistance!

            Looking forward to your update.

             

            ^
            Abhishek

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            Lymper
            Lymper
            Participating Frequently
            Mar 12, 2025 9:51 AM UTC

            Turning off auto-activation in Typeface stops this happening in 20.2. Been working for a week or so without InDesign crashing on closing documents or exporting etc..

            Also I only get the Apple crash log not the InDesign crash log - I have checked the setting and it is set for 'Always' but it never appears.

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            adjef
            Participating Frequently
            Mar 5, 2025 11:04 AM UTC

            Hello! 🙂

             

            Yesterday I updated my mac to 15.3.1 and today Indesign crashes almost everytime I export to pdf and close the Indesign file. See attached report.

             

            Any ideas on this? Thank you!

            Arie 

             

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            Abhishek Rao
            Community Manager
            Abhishek RaoCommunity Manager
            Community Manager
            Mar 5, 2025 11:20 AM UTC

            Hi @adjef,

             

            Thanks for reaching out. The logs you shared from your Mac won’t provide the necessary details for troubleshooting. Could you confirm if you were able to submit the crash logs via the Adobe Crash Reporter? If yes, could you DM me the email used, so I can check the logs and get it investigated? Reference: https://adobe.ly/4i4C9uK

            Also, check out this UserVoice thread: InDesign 20.2 crashes after opening a document. If your issue is similar, upvoting and commenting will keep you notified of updates.

            Are your affected files stored locally, on an external drive, or in the cloud? If you haven’t yet, try running InDesign in Safe Mode (Apple Support – Safe Mode) and check if the issue persists. Also, please try the troubleshooting mentioned in this crash article here and update: InDesign Crash on Launch.

            Let me know how it goes! 

             

            ^

            Abhishek 

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            adjef
            Participating Frequently
            Mar 5, 2025 11:55 AM UTC

            Hi @Abhishek Rao 

             

            I could not submit crash logs as the crash reporter does not appear after restarting. Checked crash reporter settings, and it should be. Files are stored locally. Will try other options. Thank you.

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