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desgnRuub
Participating Frequently
June 24, 2025
Question

InDesign 20.4 keeps crashing on opening Sequoia 15.5

  • June 24, 2025
  • 2 replies
  • 239 views

Keeps crashing 4 or 5 times when opening indd file. After a while it works.

    2 replies

    ithanium
    ithanium
    Participant
    June 26, 2025

    it also happens to me

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    June 26, 2025

    Hello @7622707.adama,

    I'm sorry to hear about your experience. Could you share more details, like the version of the OS/InDesign installed, if this happens when using a specific tool/feature or when working on a particular file or files from a particular folder location, so I can better assist you?

    Also, kindly try the suggestions shared in this help article (https://adobe.ly/40oldbT) and check if they help. Additionally, please submit the crash report using your Adobe email address and share it here for quick tracking. The steps are shared here: (https://adobe.ly/4439zp9).

    Looking forward to hearing from you.
    Anubhav

    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity Manager
    Community Manager
    June 24, 2025

    Hi @desgnRuub,

     

    Sorry to hear about the repeated crashes. This is definitely not the experience we want for you. Could you please confirm if the crash is happening with a specific file or even when launching the InDesign app without opening any document? Also, let me know if the crash occurs right at launch or while performing a particular action like applying an effect or using a specific tool.

    If you're seeing the Adobe Crash Reporter dialog box, please make sure to submit the report and mention your email address when doing so. Once done, kindly DM me that email so I can check the crash logs on my end for more details. Reference on how the crash submission process works: https://adobe.ly/3TEXU9Y

    In the meantime, I'd recommend going through this troubleshooting guide and trying the steps outlined: https://adobe.ly/4k921Gn

     

    Let me know how it goes. Looking forward to your update!

    Abhishek

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