InDesign 2017CC Freezes MacOS Sierra 10.12.4

[James Bow]

I am encountering some rather odd behaviour from Adobe InDesign. Basically, whenever I open InDesign, the program will work pretty well for the first several minutes. It will even shut down properly when I quit. However, 95% of the time I open InDesign, my MacBook Pro will eventually freeze. This will happen pretty suddenly. I won't even get the spinning beach ball of death. My keyboard and my trackpad will simply become unresponsive, and my Apple clock will stop. The only solution is to hold down the power key to shut the computer down and restart.

For the remaining 5% of the time, my Apple session will suddenly become corrupted. Dropdown menus will suddenly turn invisible, or show portions of Adobe InDesign menus, rendering my session unusable, although I am able to get the system to restart.

I having gone through these incidents several times in the past couple of weeks, I have isolated the problem to InDesign. If I don't open the program -- even if I use Photoshop or Illustrator, I encounter no problems with my MacBook, and the system can stay up without trouble for days. Looking at Console following a failure, I sometimes see a reference to the Adobe Crash Daemon, but the console doesn't seem to explain any crash.

The crash usually takes place about fifteen minutes or so after I open InDesign, even if I subsequently close it. If I close my MacBook and go away, and then open it again, it opens up with a black screen and a mouse pointer, which shifts into the beachball of death, which itself freezes, and I have to do a hard reboot.

Any suggestions on what is going on?

I am using a MacBookPro 12,1 with 16 Gb of RAM, and MacOS Sierra 10.12.4 (Public Beta). This problem materialized before the upgrade to the latest public beta.

[pitzmina]

Same here. After updating to 10.12.4 on my Macbook Pro 13 Early 2015 all adobe CC programs randomly crash and have to force reboot. C'mon!! I'm disabling GPU performance and hopefully I will be able to work!

[zarcellpo]

Same issue with iMac 21.5 late 2015.

I also uninstalled the entire CC pack, installed old versions and still crashes. I contacted apple support and the have no idea what to do.

I can't work!!!!!! I'm so desperate!!!

[jamesg1]

Disable the GPU performance, as the prior posts explain. It now works for me with no problems. It's frustrating, I know, but this is a workaround.

[kan4_76]

Revert to 10.12.3 seems to be the best solution.

[mugwumpian]

My office just bought a new 21.5" late 2015 iMac with the  Intel Iris Pro Graphics 6200. We returned the first one because of graphic glitches but the new machine is having the same issues when using InDesign, Photoshop, and Illustrator, which seem to be the the same 10.12.4 Sierra issues described in this thread. Even with GPU acceleration turned off there were crashes, but they may have been normal InDesign crashes. Going to install the 10.12.5 beta and see what happens.

Has anyone seen their Apple logo boot with a blue or red square around it on this iMac model? That's what made us believe it was a hardware issue initially.

[zarcellpo]

I have the same imac. I don't see de Apple logo like that, but I'm having graphic glitches too. Yesterday I was watching Netflix with full screen and it was so annoying! I have disabled GPU on Adobe products but today the mac keeps freezing. And also happened this:

[heatherd48846736]

I got the weird looking Apple with the square when I the computer starts up too. I'm also getting screen blackouts when I click and hold in InDesign. And all the crashes mentioned above. Really frustrating. About to try the disabling GPU workout. We'll see.

[karined61936567]

Oh my god I have the same problem and was desperate !

I really thought about a hardware issue, and had several conversations with Apple's team.

Same problems : my macbook Pro 13" early 2015, system 10.12.4 freeze and have graphic glitches too with inDesign opened (I was wondering about illustrator and photoshop because I am using all of them together)

I am going to try the CPU trick, will see.

[_fb]

had several conversations with Apple's team.

What did Apple tell you? Are they on this? Can we expect a fix with 10.12.5?

[mugwumpian]

My own talk with Apple support ended up being pretty unhelpful. They directed me to Adobe.

The 10.12.5 beta does seem to be working so far, without needing to disable GPU acceleration.

Apple Beta Software Program

[karined61936567]

Disabling CPU did the work for me !

[Stuartybee]

i have new Mac (few months old) I did the Sierra Update 10.12.4 and ALL this has been happening to me to, but i use a magic mouse 2 pad and stopped using it and went back to using the mouse and all these problems have stopped, it hasnt had a crash all day. Can anyone using magic mouse 2 pad please try this and see if it works for you? i would be interested to know if this resolves the problem for you to.

[zarcellpo]

I´ve finally given up and came back to 10.12.3 with Time Machine. After crashing continued with GPU disabled, the previous version of Sierra became the only solution for me. Everything works perfectly now.

[posgerch]

THERE ARE DOZENS OF US!

Same exact thing happening to me- Thank god I found this James, you're a life saver. Turned off the GPU and think I'll be just waiting for the new Sierra update. Sheesh!

[Ozoda]

I hoped that disabling the GPU performance would work for me too but when I finally managed to access it... it was already disabled, in fact it is impossible to turn it on either. Any suggestions?

[margob123]

Upgrade Sierra and your problem will be solved.

[Steve Werner]

Agreed. It was a Sierra problem which Apple has fixed. Update to macOS 10.2.5.

[kitk70675145]

Greetings,

I am trying to finish up a book that is 190 pages long with photographs on each page. My inDesign 2015 CC hangs itself up whenever pages are created or deleted or moved by the page menu or by dragging them.  I have to force quit the application and start again.  

I am on a Mac with 2.8GHz Quad-Core intel Xeon processor running 10.9.5. 

This happens when it is the only program running. 

I have spent so much time trying to find a solution. What should I do?

Thanks,

[wendykw]

Definitely not solved. I am running Os 10.2.6 and InDesign spins the beach ball of death for every. single. action.

I have done every solution folks have suggested. the closest I got to a resolution was deleting caches, prefs, uninstalling and reinstalling INDesign and then restarting. I had a glorious day of working without issues and now it has started again. every document, not document specific. Do I really have to continue to go through the same things every other day just to keep it running?