Copy link to clipboard
Copied
Can someone out there help me.I have upgraded to the latest Indesign suite-18, and Adobe Indesign is really not working. It is not showing my master page elements, the style sheet is not working, it does not automatically back up if I crash...and I can go on and on, but I cannot get through to anyone. What do I do? I have taken out all the preferences already.
The IDML file conversion service is now available.
Copy link to clipboard
Copied
Hi,
Can you let us know if you are on Mac or Win?
Did you clean both cache and preferences by manually going to the folder locations and then also deleting the trash? Troubleshooting 101: Replace, or "trash" your InDesign preferences
Are you on the latest 13.0.1 version of Indesign? November 2017 (13.0.1) release of InDesign CC Release Notes
-Aman
Copy link to clipboard
Copied
Why aren't there instructions like this during install?
Why are you sending out beta versions?
We make monthly payments, the least you could is test your products instead of making us do it.
This is an incredibly horrifying version. I saved a file, tried to package it and it crashed just like 2017 did when it first came out. I had to wait until an update before I could use it.
Unbelievable.
Copy link to clipboard
Copied
Why don't you at least turn on the IDML File Conversion Service?
Copy link to clipboard
Copied
Hi Bufftom,
Can you please let us know in what version you are asking for IDML Conversion service. It is not needed for CC 2018 as it is the highest version.
Are you not able to convert CC 2018 document when opening in CC 2017? Are you signed in with your Adobe ID, please try sign-out and sign-in once.
Thanks
-Anshul
Copy link to clipboard
Copied
The IDML file conversion service is now available.
Copy link to clipboard
Copied
I am working on a mac, high seirra 10.13.1, and indesign 2018.
I am just wanting this indesign to work