Copy link to clipboard
Copied
I have a problem in placing any item from cc library that i get the error Either the file does not exist, you do not have permission, or the file may be in use by another application.
I tried to change library name from illustrator , uninstalled and reinstalled indesign 2018 from cc desktop
What can I do else ?
Thanks
Open the Creative Cloud desktop application and type cmd + option + R (Mac) or ctrl + alt + R (Windows). This will relaunch the CC desktop application and all related processes. Let me know if this helps.
Copy link to clipboard
Copied
Any help Please
Copy link to clipboard
Copied
I had this problem myself a while back and didn't get a straight answer on why this happened. For starters, I'd try signing out of Creative Cloud via the CC desktop application and then quit the CC application. Then relaunch and re-sign in and see if that helps. If that doesn't work, try creating a new Library and then you can select the assets from your old library and copy them to the new one via the CC Libraries panel menu. I was frustrated too but finally got it worked out. Haven't had any issues since though.
Copy link to clipboard
Copied
thanks for your reply
I made your two solutions but the problem still here
Copy link to clipboard
Copied
Here is a forum specifically for handling CC Library questions as well as syncing and collaboration questions:
File Hosting, Syncing, and Collaboration
At the top you can search for existing questions and answers. If that doesn't help, scroll to the bottom to ask a question specifically for you by clicking on "Still Have Questions...Start a New Discussion"
Copy link to clipboard
Copied
I created a new library and moved the assets to it ... the problem solved but when i closed the program and opened it again the problem go back again
Any help !!!
Copy link to clipboard
Copied
Have you posted in the forum I referred to above? The people there may be more helpful:
Copy link to clipboard
Copied
I posted in this forum since 2 days but no answer yet
Copy link to clipboard
Copied
I am having the exact same problem. I quit all applications and relaunched CC and it didn't work at all. I can only place .pdf's and .jpg's. Nothing else will place in a document. I get this message every time: "EITHER THE FILE DOES NOT EXIST, YOU DON'T HAVE PERMISSION, OR THE FILE MAY BE USED IN ANOTHER APPLICATION". This is a new Mac and I'm trying to place files from my iCloud drive.
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Any help please !!!
Copy link to clipboard
Copied
Any help
Copy link to clipboard
Copied
Open the Creative Cloud desktop application and type cmd + option + R (Mac) or ctrl + alt + R (Windows). This will relaunch the CC desktop application and all related processes. Let me know if this helps.
Copy link to clipboard
Copied
Great thanks for you bro .
Finally problem solved after relaunching cc desktop ( ctrl + alt + R )
Thanks
Copy link to clipboard
Copied
It didn't work for me. Not sure where to go from here??? I need help! I am having the exact same problem. I quit all applications and relaunched CC and it didn't work at all. I can only place .pdf's and .jpg's. Nothing else will place in a document. I get this message every time: "EITHER THE FILE DOES NOT EXIST, YOU DON'T HAVE PERMISSION, OR THE FILE MAY BE USED IN ANOTHER APPLICATION". This is a new Mac and I'm trying to place files from my iCloud drive.