inDesign 2018 won't open (MAC)

[stuartm54046563]

Hi there.

Have downloaded inDesign 2018. Tried to use for the first time today but the app does not open. Have tried several times and it just stops responding.

I am using Mac OS High Sierra. I still have inDesign 2017 installed. Do I need to uninstall this?

Any help would be greatly appreciated.

Cheers.....Scotty

[PLAYBACK PS]

Hi,

have the same probleme.

Thank you for your help

My crash report :

Process:              Adobe InDesign CC 2018 [35432]

Path:                  /Applications/Adobe InDesign CC 2018/Adobe InDesign CC 2018.app/Contents/MacOS/Adobe InDesign CC 2018

Identifier:            com.adobe.InDesign

Version:              13.0.0.125 (13000)

Code Type:            X86-64 (Native)

Parent Process:        ??? [1]

Responsible:          Adobe InDesign CC 2018 [35432]

User ID:              501

Date/Time:            2017-10-26 10:37:10.701 +0200

OS Version:            Mac OS X 10.13 (17A405)

Report Version:        12

Anonymous UUID:        5FD9EC0A-F4F0-23D4-2C88-7919072C5043

Sleep/Wake UUID:      6C9DAE40-5431-49F9-9B39-8166BCD53203

Time Awake Since Boot: 250000 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:      KERN_INVALID_ADDRESS at 0x0000600004400000

Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Segmentation fault: 11

Termination Reason:    Namespace SIGNAL, Code 0xb

Terminating Process:  exc handler [0]

VM Regions Near 0x600004400000:

    MALLOC_NANO            0000600000000000-0000600004400000 [ 68.0M] rw-/rwx SM=PRV

-->

    MALLOC_NANO            0000604000000000-0000604002400000 [ 36.0M] rw-/rwx SM=PRV

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0  com.adobe.InDesign.Font Manager 0x000000011c4bf760 0x11c4b1000 + 59232

1  com.adobe.InDesign.Font Manager 0x000000011c4c0325 0x11c4b1000 + 62245

2  com.adobe.InDesign.Font Manager 0x000000011c4c0b9c 0x11c4b1000 + 64412

3  com.adobe.InDesign.Font Manager 0x000000011c4dafb2 0x11c4b1000 + 171954

4  com.adobe.InDesign.Text Panel 0x0000000113c7bab6 0x113c55000 + 158390

5  com.adobe.InDesign.Text Panel 0x0000000113c7a211 0x113c55000 + 152081

6  com.adobe.InDesign.Text Panel 0x0000000113c8996f 0x113c55000 + 215407

7  com.adobe.InDesign.AppFramework 0x00000001131c8347 0x11315c000 + 443207

8  com.adobe.InDesign.AppFramework 0x00000001131c7c91 0x11315c000 + 441489

9  com.adobe.InDesign.Application UI 0x0000000114e0329d 0x114c7a000 + 1610397

[Edited response by Moderator]

[SanyamTalwar · Accepted solution]

We have provided an update to CC2018 to addressed crashes and bugs.(If the updates are not available select "Check for app updates" option in Creative cloud application.)

Refer Release notes - https://helpx.adobe.com/indesign/release-note/indesign-cc-13-0-1.html

If you still face issue, Please restart your machine.

[Garamondthree]

REPAIRING the Creative Cloud desktop application solved this issue for me. I could not uninstall it as it complained that I had apps installed that required the CC desktop app. Presumably I would have had to uninstall every CC app I had. Thank goodness this wasn't necessary!

[Garamondthree]

This turned out to be a temporary fix. The problem persists.

[Garamondthree]

My issue seemed to be caused by Suitcase Fusion. So now I don't use it.

[BobLevine]

Contact Extensis. They have excellent support.

[Jeff_Extensis]

Sorry to hear you are having issues with Suitcase and CC2018. If you have not submitted a ticket with us (Extensis) for your Suitcase issue...please do so. We would like to assist you in resolving what is happening with Suitcase and the related issues you are experiencing.

Please use the following link to submit a ticket, and one of our Support Agents will get back to you:

https://help.extensis.com/hc/requests/new?cdnUrl=%24%7BcdnUrl%7D&cmsUrl=www.extensis.com&isAnon=true...

Thanks.

[Bill Silbert]

When you installed CC 2018 did you make sure that “Import previous settings and preferences” (see screen shot) was unchecked?

If you had that checked during the install this could be the source of your problem. You will have to manually make sure that all previous preference files for InDesign are deleted making sure that InDesign is closed when you do so. You can then open CC 2018, save a test file and then quit it so that a new CC 2018 only preference folder will be created. (This is all based on a test I did that showed that when an older preference file exists CC 2018 did not create a complete preference folder). At this point I would restart the computer and once rebooted launch InDesign and hopefully your problem will be solved.

To delete old preferences:

With InDesign closed Launch a Finder Window in column view and click on your home folder. With the Option Key pressed choose Library from the Finder Go Menu. Within the Library folder find the folder called Preferences and within it find the following two files and delete them: “Adobe InDesign” and “com.adobe.InDesign.plist”. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

Once you relaunch the program you can begin customizing it to your liking.

After you’ve reset up the program (make sure that no document window is open), it is a really good idea to create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

[stuartm54046563]

Bill,

thanks for taking the time to answer.

I'm afraid that, in my case at least, this didn't seem to make any difference. The app still stops responding (at about 27MB memory use each time, according to Activity Monitor).

Any other suggestions?

Cheers...Stuart

[Bill Silbert]

Sorry it didn't work out for you. It's possible that uninstalling using the Creative Cloud desktop app (you can find the uninstaller by clicking on the "V" to the far right of the app you want to uninstall) and then reinstalling it with the preference box unchecked might work. If it doesn't then you might want to contact technical support.

[ferformaat]

This works for me! Thanks.

[animagnum]

I had it checked because the box was already checked and it seemed like the suggested course of action. If this leads to broken software then perhaps AdobeCC shouldn't give you the option.

[stuartm54046563]

So true.

maybe the check box should have said "Import previous settings and preferences and ensure that you're not able to load new version"!!

Stu