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katlyns41783060
Participant
June 7, 2019
Question

InDesign 2019 is stuck on the Start screen on MAC

  • June 7, 2019
  • 2 replies
  • 1461 views

Every time I try to open InDesign it won't open. I don't get an error message just a loading screen and I can't click on anything or do anything.

{Renamed by MOD}

    This topic has been closed for replies.

    2 replies

    Alexandre Becquet
    Community Expert
    Alexandre BecquetCommunity Expert
    Community Expert
    June 7, 2019

    Hello, is it possible to have a screenshot ?

    Are you on Windows or MAC ?

    K
    katlyns41783060Author
    Participant
    June 7, 2019

    It opens like this but I can't click on anything and if I try to open any file it doesn't even open.

    Steve Werner
    Community Expert
    Steve WernerCommunity Expert
    Community Expert
    June 7, 2019

    There's an Open button on the left and Create New button in the middle. So you're saying that nothing happens when you click the buttons?

    Try restoring your InDesign preferences as described in this Help file:

    Set preferences in Adobe InDesign

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    June 7, 2019

    Which version of InDesign and OS?

    Have you tried resetting the InDesign preferences ?

    Close InDesign. Then hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac), and relaunch InDesign. Respond in the affirmative to the dialog asking if you really want to replace the preferences.

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