InDesign 2019 is stuck on the Start screen on MAC

Forum|Forum|6 years ago
June 7, 2019
2 replies
1461 views

Every time I try to open InDesign it won't open. I don't get an error message just a loading screen and I can't click on anything or do anything.

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Alexandre Becquet

Community Expert

Hello, is it possible to have a screenshot ?

Are you on Windows or MAC ?

K

katlyns41783060Author

Participant

It opens like this but I can't click on anything and if I try to open any file it doesn't even open.

Alexandre Becquet

Community Expert

Yep, I posted this earlier!

Close InDesign. Then hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac), and relaunch InDesign. Respond in the affirmative to the dialog asking if you really want to replace the preferences.

Maybe a pop up window open behind ?

Derek Cross

Community Expert

Which version of InDesign and OS?

Have you tried resetting the InDesign preferences ?

Close InDesign. Then hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac), and relaunch InDesign. Respond in the affirmative to the dialog asking if you really want to replace the preferences.

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