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bernhardg9999
bernhardg9999
Participant
October 18, 2018
Answered

Indesign 2019 start & password desaster

  • October 18, 2018
  • 2 replies
  • 828 views

Hi Adobe


Indesign 14.0 x64 (maybe also Photoshop 20.0.0, Bridge, Illustrator etc., there were just so many updates...) causes serious trouble when starting the the app.

Asking for cloud passwords each time , not responsive for some 10 to 20 seconds or more with some enigmatic popups, not stable.

Both hardware and internet connection are state of the art, Windows 7 on HP ZBook 15 G3 32 GB Xeon 2.80.

Is there a way to stop that quickly please, or is somebody in the licence dept out of their minds?

We want to work here. No need to be checked constantly by somebody chez Adobe.

Thanks

This topic has been closed for replies.
Correct answer Laubender

Hallo bernhardg9999 ,

bist Du mit der richtigen Adobe ID in der Adobe Creative Cloud Desktop app angemeldet?

Ich würde mal alle Adobe CC-Programme schließen, mich in der CC Desktop app abmelden, den Rechner komplett herunterfahren, Rechner wieder hochfahren, mich neu in der CC Desktop app anmelden und dann InDesign CC 2019 starten.

Gruß,
Uwe

2 replies

bernhardg9999
bernhardg9999Author
Participant
October 19, 2018

... leider doch nicht: Next start, same problem...

Grrrr.

What can I do? I can't restart all the time just to make Indesign work. It never happened before the last CC upodate...

HELP PLEASE...

Thanks
Bernhard

L
Community Expert
LaubenderCommunity Expert
Community Expert
October 19, 2018

Hallo Bernhard,

sind noch mehr Personen mit Deiner Adobe ID unterwegs?

Tja, ich fürchte, da hilft nur noch der Direktkontakt mit Adobe über Chat.

Versuch's mal hier:

Contact Customer Care

Seit CC 2019 hat sich unter der Haube was verändert mit den technischen Innereien des Lizenzierungssystems.

Bei mir gab's bisher kein Problem, aber wer weiß?

Gruß,
Uwe

bernhardg9999
bernhardg9999Author
Participant
October 18, 2018

Hi Adobe

It's getting worse. And now it's getting really annoying.

If I try to shut the login popup, Indesign shuts down.

If I try to login Indesign demands to "log off at one of my devices" which is perfectly ridiculous as CC only runs on my mobile workstation.

PLEASE CLEAR UP THIS TOTAL MESS.

Jongware
Community Expert
JongwareCommunity Expert
Community Expert
October 18, 2018

This is a user-to-user forum. You probably want to contact Adobe's tech service, as this does not look like a regular user can solve for you.

bernhardg9999
bernhardg9999Author
Participant
October 18, 2018

Hello Jongware
Thanks, this was the best I could find at this time of day in my region, chat, helpline etc. were all closed. I saw other posts "to Adobe", hope I didn't offend any user. Nice from all of you guys to sort out their problems, thanks!
Best
Bernhard

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