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clarea13227490
Participating Frequently
December 3, 2019
Question

Indesign 2020 files showing as Octet files on Creative Cloud app

  • December 3, 2019
  • 5 replies
  • 5448 views

Hi,

I am working with a number of people in different offices. We are sharing files on Creative Cloud. The files are all Indesign files and we are all on CC2020. For some reason a number of files are showing as 'octet' files, even though they have the .indd extension. We've had problems with the latest file being on the cloud, even though everything is synching and I think it might be somehting to do with this. 

Has anyone come across this? What did you do to fix it?

Thanks

 

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This topic has been closed for replies.

5 replies

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donnya2594430
Participant
March 1, 2022

I get the mysterious octet file a few times a month while exporting InDesign files to pdf's. My "work around" is to save the desired file format on my desktop then drag in into the cloud unadulterated. Annoying but it works. 

rob day
Community Expert
rob dayCommunity Expert
Community Expert
March 1, 2022

then drag in into the cloud unadulterated. Annoying but it works.

 

By dragging into the cloud, do you mean you are drag and dropping into your cloud account’s web page, or your local Creative Cloud Files folder?

 

Any PDF you Export, or move to, the CCF folder should automatically sync to your cloud server as PDF format—there shouldn’t be any need to open a web browser.

G
Gina5E85
Participant
June 7, 2021

I have the OCET-Problem many many times with Indesign Files, with movies, with everything. The only solution I came up with, is to move the file(s) to a completely different locations which messes up my folder structure a bit. Adobe certainly needs to work on this. Are you listening @Adobe?

    rob day
    Community Expert
    rob dayCommunity Expert
    Community Expert
    June 7, 2021

    Are you manually uploading files via a web browser, or creating files in your local Creative Cloud Files folder and letting the sync happen automatically?

    G
    Gina5E85
    Participant
    June 7, 2021

    I create the files in my local Creatic Cloud Folder and let them sync atomatically. It sometimes warns about synching problems but not on the files I am having problems with. It's quite random those warnings. 

    S
    sparkbark
    Participant
    July 24, 2020

    I'm certainly not an expert but I seem to have the OCTET problem come up if I've uploaded a file (say, Microsoft PowerPoint) and then make changes to it before it sync'd with the cloud - almost as if two versions are then trying to sync?! But if I rename the original file and re-upload to the cloud and wait for it to actually be uploaded before making any changes or edits, the issue resolves...

    J
    jilll87828217
    Participating Frequently
    July 1, 2020

    My team of 8 uses the cloud the same way and we have the same problem, and in addition sometimes we all have different views of each others work AND don't see INDD and AI files. Its so frustrating. Still looking for a fix for this.

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    December 3, 2019

    Hi there,


    Sorry to hear about the trouble you are facing with InDesign. I would request if you can share a few more details like:

     

    1. The exact version of the InDesign and the Operating System.

    2. Could you please also try:

    • Copy the file to a local folder on your computer.
    • Since the file has an extension .indd please try opening it in InDesign.
    • Save it under a different folder.
    • Synch the folder again.

     

    Let us know if this helps or if you need any further assistance.

     

    Regards

    Rishabh

    C
    clarea13227490Author
    Participating Frequently
    December 3, 2019
    Hi there,

    I am running 15.0.1 for Indesign and Mojave 10.14.6. That's on my machine
    but would have to check what the others in the group are working with. They
    will all have the same Indesign though.

    I have copied a file to my desktop then resaved it into the Cloud. At
    first, I got the message 'Asset could not be added' but then it did add it.
    The file is showing as an indd file now.

    Could it be something to do with the first time the files are put on
    the cloud?
    Thanks
    G
    garyb58575620
    Participant
    January 14, 2022

    Saving a file on any cloud services or network services depends on many variables that may affect, that's why I recommended to synch file again. Glad to hear it has been resolved! Feel free to reach out if you run into any other questions or issues in the future. Thanks!   


    I am having exactly the same problem, again we constantly share files within a team of 5 and whilst the file extension shows .indd it is showing as an OCTET file, I have been using the Cloud for the last 5 years and never experienced any roblems before and am doing nothing different?

     

     

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