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Susanne5F90
Participant
October 24, 2022
Answered

indesign 2020 has vanished from my computer

  • October 24, 2022
  • 3 replies
  • 581 views

Hello!

Does anyone know why the app "indesign 2020" could have vanished from my computer?

Instead there is now the app "indesign 2023" which has not been downloaded from me. 

I loved the 2020-version since it has much more functions in the features-window than "indesign 2021" had...

and I miss my so well-known interface...

 

 

This topic has been closed for replies.
Correct answer Manan Joshi

Seems your Creative Cloud Desktop app is set to download/install application automatically in addition to removing the older installed versions. Please check your Creative Cloud Desktop app's preferences and change it. To get back your CC2020 application, you will need to contact support for an installer link. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

3 replies

Bill Silbert
Community Expert
Bill SilbertCommunity Expert
Community Expert
October 24, 2022

In addition to the advice already given you should also be mindful of the fact that Adobe only offers for download the two most recent versions of InDesign. That means at this time you will only probably be able to get CC 2022 and the new CC 2023 (which you already have) directly from Adobe. You might want to try https://prodesigntools.com/?s=InDesign+CC+2020+download#gsc.tab=0&gsc.q=InDesign%20CC%202020%20download&gsc.page=1 which offers earlier versions of Creative Cloud programs.

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    October 25, 2022

    Hi @Bill Silbert,

    Adobe stopped providing public download links for apps after CC2019. So the only possible way to land an offline installer for CC2020 and beyond is to ask support and hope that they have one handy to provide you. The prodesigntools website also shares the same advice for these versions.

    Therefore, it's really important for folks who depend upon older versions of the app to disable automatic updates and removal of older versions else they could land in trouble if Adobe decides to not fulfill these requests for installers.

    -Manan

    -Manan
      M
      Community Expert
      Manan JoshiCommunity ExpertCorrect answer
      Community Expert
      October 24, 2022

      Seems your Creative Cloud Desktop app is set to download/install application automatically in addition to removing the older installed versions. Please check your Creative Cloud Desktop app's preferences and change it. To get back your CC2020 application, you will need to contact support for an installer link. To contact support follow the instructions given below
      1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
      2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
      3. In order to talk to a human type "AGENT" in the chat box
      4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

      P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
      https://tinyurl.com/y7cfrr7y
      -Manan

      -Manan
        BobLevine
        Community Expert
        BobLevineCommunity Expert
        Community Expert
        October 24, 2022

        Sounds like you had auto updates enabled along with "remove old versions" enabled.

          S
          Susanne5F90Author
          Participant
          November 1, 2022

          I did not consciously. Where can I disable this?

           

          S
          Susanne5F90Author
          Participant
          November 1, 2022

          Got it! Thank you anyway 🙂

           

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