InDesign 2020 Randomly Crashes (Files accessed through Google Stream)
- February 27, 2020
- 3 replies
- 1106 views
First-time poster, so bear with me.
My organization uses G-Suite with most of our activity being in Gmail and Google Drive. We take advantage of the Shared Drives so we can store files in a central location that can be accessed by any staff member on any machine.
I use Google Stream so I can work within File Explorer instead of going through my internet browser to access Drive. This ensures that I am always accessing the most recent file, even if I am using a different machine, like my home computer. It's also easier this way because I don't have to download the file, edit it, and then upload it back to the cloud. There is less user error, and it saves time.
At least once or twice a month (sometimes more), InDesign will randomly crash or lock-up when I am working on files. Sometimes it's just when I am scrolling through the document (which is never any longer than 28 letter-size pages and never has complex layers). Sometimes it's when I am browsing for an image to place. Sometimes it's when I go to select multiple elements. Sometimes it's when I go to save the file. There is no pattern to what causes it to crash. When it does crash, I almost always lose my files because they become corrupt, and then I email my good friend Abhinav from Indd file recovery team. There have been several times he can't even recover the file.
I've referred to Adobe's troubleshooting site many times (https://helpx.adobe.com/ca/indesign/kb/troubleshoot-file-issues.html#device_issues) but I can't figure out what specifically is causing my files to become so corrupt that they can no longer be opened or even recovered by the experts.
Recently, I received an error message about removable devices when saving a file (see Screenshot2). This was the first and only time I saw this message, and I didn't do anything different from my normal workflow. This got me thinking that it has something to do with the fact that I access files through Google Stream, which Adobe apparently recognizes as a removable device.
I strongly feel that I should be able to take advantage of cloud technology without constantly losing my Adobe files to irreparable corruption. If InDesign wants to crash because the location path is disrupted for a brief second, I can live with that (but also, how, because I'm not unplugging or disconnecting anything). But it shouldn't destroy my file, right?
Any tips or two-cents is appreciated. Thanks all!
