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justinep40552527
Participant
January 21, 2020
Answered

Indesign 2020 Shift and drag not working

  • January 21, 2020
  • 5 replies
  • 17061 views

I recently updated to Indesign 2020 and i have noticed some issues with my keyboard shortcuts. First off i used to be able to use the space bar as a shortcut for the hand tool, and now it has changed to "H"??? This is very frustrating, is there a way i can change this back? Also i just tried holding shift and dragging an element on the page, it used to lock that element so u could drag it horizontally without the element moving up and down, but now holding shift while dragging does nothing. Please help!

    Correct answer Pippermint

    Like other on here, I don't have Webroot. After force-quitting every application I had open, to no avail, I force-quit Safari. That's what was doing it. Hope this helps someone.

    5 replies

    R
    robert000187
    Participant
    May 2, 2023

    I can confirm that the missing modifier keys bug still is an issue in InDesign 18.2.1 on macOS Ventura in 2023.

     

    There seems to be no solution for me but a reboot of the os …simply quitting all other apps incl. ID multiple times doesn't get me the shift-alt-keys back. The bug appears at random. This time, I had a few weeks without propblem. Put my Mac to sleep for the weekend, bug strikes after wakeup, had to reboot to solve it.

    Pippermint
    PippermintCorrect answer
    Participant
    July 22, 2022

    Like other on here, I don't have Webroot. After force-quitting every application I had open, to no avail, I force-quit Safari. That's what was doing it. Hope this helps someone.

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      July 22, 2022

      Hi @Pippermint ,

       

      Thanks for reaching out and sharing the solution. I am sure it will help other community members.

       

      Regards

      Rishabh

        dugaldm70883257
        dugaldm70883257
        Participant
        August 17, 2021

        HI, I have a similar problem that has just occurred. The Shift and O keys do not produce a cap O. I do not have any start up applications nor things like webroot and I have rebooted several times with no success.

        There does appear to be a problem with In Design because in other applications such as Word or Safari, the keys work perfectly.

          akunikkola
          akunikkola
          Participant
          January 4, 2022

          Same problem here. How long does it take to fix this? Cheers.

            N
            nathanc89952229
            Participating Frequently
            January 24, 2020

            In the Menu Bar? In InDesign? If so, it falls under what menu header? I've searched it and nothing comes up.

            M
            Meghan McBain WOCo
            Participant
            February 18, 2020

            Hey Nathan, I didn't have Webroot, but had this issue. I opened Force Quit menu and closed a few third party apps, and the functionality came back in InDesign. I should have quit one at a time, but I'm sure you'll have success with this solution. Good luck, if not already solved! This has been driving me mad for a few months, on and off... clearly dependant on what apps running in the background.

            A
            AdobeLearner15
            Participant
            August 7, 2020

            I don't have any other programs open except adobe programs. Still not working for me.

              Steve Werner
              Community Expert
              Steve WernerCommunity Expert
              Community Expert
              January 21, 2020

              It could be that there is a browser extension or application that's interfering ("stealing") you modifier keys like the space bar. Can particularly happen with virus blockers, password managers, etc. 

               

              The way to test: Reboot your computer. Try to disable start up applications. Launch InDesign FIRST and see it the problem goes away. If it does, one by one, check after launching new applications (especially your browser) to see if the problem reoccurs.

                J
                justinep40552527Author
                Participant
                January 21, 2020

                Hi,

                 

                Thanks this was the issue actually, i have webroot on my computer and it was blocking my shortcuts. After some digging i figured it out. In the menu bar select webroot and then check "Pause Secure Keyboard Entry"

                  A
                  AdobeLearner15
                  Participant
                  August 7, 2020

                  I do not have Webroot or know what that is and if I do have it I can't find it in my menu like suggested. I've rebooted the program and my computer nothing fixes this. I would expect that Adobe would be able to fix this bug and am surprise it's taking this long. I don't have this problem with any of the other programs.

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