InDesign (2021) 16.0 crashing on startup

Forum|Forum|5 years ago
October 25, 2020
3 replies
2443 views

Hello. A couple of days ago all programs are updated to 2021 version but InDesign is crushing constantly on startup. Illustrator, Photoshop and Bridge are working fine.

Any suggestions?

Bug

This topic has been closed for replies.

KareemMohammed

Participating Frequently

I've the same issue.

Adobe indesign 2021 just froze on startup.

Nothing is clickable.. if you find a solution give me a thumb up

Ashutosh_Mishra

Inspiring

Hi Kareem,

Sorry to hear about this. Please try removing the existing installed app using Creative Cloud Cleaner Tool. Reinstall the app once done.

Also, make sure Windows 10 is updated to the latest version. Hope it helps.

Regards,

Ashutosh

M

markoz47084197Author

Participating Frequently

Yes, I've tried most of the solutions out there.

Also, I've tried to use an older version but it fooze!

So had again 2 chats with Adobe support - of course without a solution.

Today they notified me that they found some bug in v. 2021 and it will be fixed with next update and until then to continue using v.2020.

Srishti Bali

Community Manager

Hi there,

Sorry to hear about this trouble. I am hopeful that the issue is resolved by now. If not, I would request if you could share a few more details like:

Operating System (Exact version of Windows/ MAC)
Share crash logs by following these steps: https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html
While submitting the crash report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly.
If you are using Windows machine, logs from Event Viewer.
Press Windows+R to open the Run dialog, enter eventvwr (or eventvwr.msc) and hit OK.
Go to Windows Logs > Application and check if you see any error related to InDesign.
If you are using a machine with macOS, then please try the steps shared on this help article (https://helpx.adobe.com/illustrator/kb/crash-with-ttf-font.html) and let us know how it goes.