I work on a MacBook Pro (16-inch, 2019) with a BenQ SW271 display. My Adobe Indesign crashes every time on launch. I have tried many different things to solve this problem that I've found in this community. I tired to go back to 2021 version but it still crashes on launch. Please help if possible.
Does the crash happen if you unplug the monitor or try a different monitor?
I appreciate you have tried things - but I don't know what you have tried.
Below are a collection of fixes that you may have already tried or may or may not work:
Try resetting your preferences: The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmd if working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog. Further info and instructions here if needed: https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html