Inspiring

Answered

InDesign 2022 won't start

Forum|Forum|4 years ago
November 29, 2021
4 replies
3990 views

When I first installed ID 2022 it worked as expected. I liked the new screen resolution. But after a few days it simply refused to start. When I click on the icon I see the opening screen momentarily, then it goes away and ID doesn't start. I updated to 17.0.1 and it made no difference. I am running on Windows 10 20H2. Deleting preferences made no difference either. I'd love to be able to run the newest version. Any help would be appreciated. Thank you very much.

Phil Frank

This topic has been closed for replies.

Correct answer MrJGraham

We ended up doing:

Ctrl + Shift + Alt to get the "delete preferences" prompt.
This did not allow IND22 to launch.

I then renamed the prefs folder "Version 17.0" from C:\Users\Username\AppData\Roaming\Adobe\InDesign

After this was complete IND22 launched.

For grins I did place back the old prefs, and the app crashed 😕😕

In case it helps anyone... in event viewer we were seeing this error:

Faulting module name: ObjectModel.dll, version: 17.0.1.105

MrJGrahamCorrect answer

Participant

We ended up doing:

Ctrl + Shift + Alt to get the "delete preferences" prompt.
This did not allow IND22 to launch.

I then renamed the prefs folder "Version 17.0" from C:\Users\Username\AppData\Roaming\Adobe\InDesign

After this was complete IND22 launched.

For grins I did place back the old prefs, and the app crashed 😕😕

In case it helps anyone... in event viewer we were seeing this error:

Faulting module name: ObjectModel.dll, version: 17.0.1.105

BobLevine

Community Expert

What are the rest of the system specs? RAM, Processor, etc.

P

Phil5C2BAuthor

Inspiring

Hi Bob,

Thanks for joining in. RAM: 32gb. Windows 10 64 bit. Intel(R) Core(TM) i7-10875H CPU @ 2.30GHz.

And I'm still waiting to hear back from my IT people. I think it's about time to rattle the cage a bit harder.

Peter Spier

Community Expert

Yes, I do have admin rights on the machine.

You should also check to see if it runs in a new user account on the system.

Anshul_Saini

Community Manager

Hi there,

Sorry to hear about the trouble you are facing. Are you using an Antivirus? If yes, please try adding the InDesign as an exception in its setting and check if it is working or not.

Also, in addition to @Peter Spier suggestion, you may try running the app in the Hidden Admin account (Windows) and see if it is working there or not.

We'll be looking forward to your response.

Regards,

Anshul Saini

P

Phil5C2BAuthor

Inspiring

Thank you for all the help. I have uninstalled, run the cleaner tool, and reinstalled. I tried running the app in the Hidden Admin account and none of these made any difference. My company controls the antivirus and I have no user interface for that. The strange thing, to me at least, is that the app was working fine for a few days and then suddenly not. I can still run ID 2021 just fine, so I can still work, but not 2022.

Peter Spier

Community Expert

I think you should get your IT department on this...

Peter Spier

Community Expert

What changes were made to your OS or other programs since it was working?

Have you tried logging out of creative Cloud and back in? How about reinstalling?

P

Phil5C2BAuthor

Inspiring

This began over two weeks ago, and since then I have travelled for business and came back in time for Thanksgiving. I don't believe there were any changes to my OS or other programs. I had already uninstalled and reinstalled, to no avail. This morning I updated to 17.0.1, hoping that would help. The initialization screen lasted a bit longer, but I still didn't get any farther. And, as I said, this morning I reset my preferences but ID still wouldn't start. And at that point I posted on the forum. Thanks for your suggestions.

Peter Spier

Community Expert

You don't say if you've tried logging out of Creative Cloud. You definitely need to try that.

You should also try doing a clean boot ( https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd ) and see if it will start without background programs.

Didi you run the cleaner tool before reinstalling?

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