InDesign 2023 crashes when I copy text

[DominikaCreative]

The program closes while the text is being copied. When trying to recover a file, the program also crashes. The file is a template downloaded from stock, everything can be edited etc. but it crashes just only when I copying text.

[Robert at ID-Tasker]

Open it again, export as IDML, open exported IDML, save with a new name - should fix the problem. 

[DominikaCreative]

IDML changes all text formatting ;(

[Eugene Tyson]

What template is it?

Sounds like something is wrong with it. 

Can you point us to where you downloaded it from?

[DominikaCreative]

Template downloaded from envato elements, just like presentation template 

[DominikaCreative]

This has not happened with any other file before.

[Eugene Tyson]

Are you on Windows or Mac?

[DominikaCreative]

Mac 

[Eugene Tyson]

Ok - IDML is not working.

Can you try save it as an INDesign Template.

When you open it it should open as Untitled or something similar. 

[DominikaCreative]

Still the same. The program crashes ;(

[Robert at ID-Tasker]

Is this happening only with this one file - or others behave the same? Maybe try to trash InDesign's preferences? 

[DominikaCreative]

It seems that only this file has a problem. And file copy and recovery. I tried uninstalling and reinstalling. Adobe's instruction to reset preferences doesn't work.

[Eugene Tyson]

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[DominikaCreative]

It doesn't work 🫣 ;(

[Eugene Tyson]

What doesn't work?

[DominikaCreative]

neither way fixed the problem

[Eugene Tyson]

I suspect the file you got as a template is damaged. You should contact the supplier.

[christinek49522213]

I have the exact same problem with a template I downloaded from Adobe Stock. If I hit Cmd C, everything crashes and the recovery file will crash as well. Did you ever find a fix for it?

Cheers!!

[Konstantin32247430d7hk]

Same for me please do something Adobe I pay money and it should work!

[Eugene Tyson]

You'll have to elaborate on exactly what you're doing, version on InDesign, your operating system, which template and exact steps to reproduce

[Rishabh_Tiwari]

Hi @Konstantin32247430d7hk,

Sorry to hear about the trouble. Please share a few more details like:

-The version of InDesign & OS.

-Is this happening on a specific file or multiple files?

-Where are the files saved? Locally or on any network or shared drive? 

Thanks
Rishabh