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InDesign 2023 crashes when I copy text

New Here ,
Nov 01, 2022 Nov 01, 2022

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The program closes while the text is being copied. When trying to recover a file, the program also crashes. The file is a template downloaded from stock, everything can be edited etc. but it crashes just only when I copying text.

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Advisor ,
Nov 01, 2022 Nov 01, 2022

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Open it again, export as IDML, open exported IDML, save with a new name - should fix the problem. 

Can automate anything - as long as it doesn't require A.I.

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New Here ,
Nov 01, 2022 Nov 01, 2022

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IDML changes all text formatting ;(

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Community Expert ,
Nov 01, 2022 Nov 01, 2022

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What template is it?

Sounds like something is wrong with it. 

Can you point us to where you downloaded it from?

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New Here ,
Nov 01, 2022 Nov 01, 2022

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Template downloaded from envato elements, just like presentation template 

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New Here ,
Nov 01, 2022 Nov 01, 2022

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This has not happened with any other file before.

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Community Expert ,
Nov 01, 2022 Nov 01, 2022

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Are you on Windows or Mac?

 

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New Here ,
Nov 01, 2022 Nov 01, 2022

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Mac 

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Community Expert ,
Nov 01, 2022 Nov 01, 2022

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Ok - IDML is not working.

 

Can you try save it as an INDesign Template.


When you open it it should open as Untitled or something similar. 

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New Here ,
Nov 01, 2022 Nov 01, 2022

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Still the same. The program crashes ;(

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Advisor ,
Nov 01, 2022 Nov 01, 2022

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Is this happening only with this one file - or others behave the same? Maybe try to trash InDesign's preferences? 

Can automate anything - as long as it doesn't require A.I.

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New Here ,
Nov 01, 2022 Nov 01, 2022

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It seems that only this file has a problem. And file copy and recovery. I tried uninstalling and reinstalling. Adobe's instruction to reset preferences doesn't work.

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Community Expert ,
Nov 01, 2022 Nov 01, 2022

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Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

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New Here ,
Nov 01, 2022 Nov 01, 2022

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It doesn't work 🫣 ;(

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Community Expert ,
Nov 01, 2022 Nov 01, 2022

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What doesn't work?

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New Here ,
Nov 01, 2022 Nov 01, 2022

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neither way fixed the problem

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Community Expert ,
Nov 01, 2022 Nov 01, 2022

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I suspect the file you got as a template is damaged. You should contact the supplier.

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