InDesign 2023 Crashing When Placing Images

Forum|Forum|3 years ago
November 30, 2022
2 replies
2415 views

I have scoured the internet for a solution to this but to no avail. The problem: When placing images from Dropbox into any Indesign file (I tried my problem file as well as a blank, brand-new document) it freezes and forces me to Task Manager Force Close. When I copy and paste images it happens less, but that does nothing to help me since I need the new images from Dropbox for my work.

I have tried clearing my caches, clearing and resetting preferences, updating and restarting my PC, and uninstalling both my Creative Cloud and applications. It still is happening. I know the file isn't damaged and even if it was, I've exported it as IDML 4 times and resaved it only to have each exhibit the same problem.

I need help asap, since I use InDesign for my daily workflow and can't get anything done with it constantly breaking.

This topic has been closed for replies.

Mike Witherell

Community Expert

Since it is Windows, have you emptied out the C:\Windows\Temp folder lately? The fuller it gets, the more weird things and crashing happen.

Mike Witherell

U

UrbanNomad97Author

Participating Frequently

Took your suggestion and tried it. It definitely sped up the loading process but ended up freezing on me again as soon as the image placed.

Mike Witherell

Community Expert

The best way is to File > Place, of course, and should we assume you are dragging from a DropBox folder in your computer OS and not from a web browser? I am just guessing with you.

Resetting preferences can take a few approaches and so here is a link to a procedural:

Reset InDesign Preferences

Mike Witherell

U

UrbanNomad97Author

Participating Frequently

I do use File > Place. The location the photos are housed in is a company Dropbox. I'll give the deep reset a go since I had only found the Ctrl+Alt+Shift method in my search. I'll report back if there are any developments!

BobLevine

Community Expert

I have trashed the preferences. The specs are:

Processor Intel(R) Core(TM) i5-1035G7 CPU @ 1.20GHz 1.50 GHz
Installed RAM 16.0 GB (15.6 GB usable)
System type 64-bit operating system, x64-based processor
Storage 237 GB

Let me know if I missed any information that could help figure this out.

How are set for free space on that machine? Win 10/11? Does this happen with all files or just this one?

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