InDesign 2023 Gradient Panel empty

[jerrypennington]

With the last update, my gradient panel in InDesign just shows up empty. Even with a gradient swatch selected, the panel never shows any info, and the menu in the upper right only says "hide options" (see screenshot). Anyone else encounter this or have any suggestions?

[Barb Binder]

Hi @jerrypennington:

Rebuild your preference/cache:

https://www.rockymountaintraining.com/adobe-indesign-resetting-preferences-and-deleting-the-cache/

And next time, consider not importing preferences from the prevous version when you install an update. This sort of thing happens more than it should.

~Barb

[HARSHIKA_VERMA]

Hi @jerrypennington,

Hope you're doing well!

We would like to follow up on your issue. Are you able to resolve the issue by following our expert advice? Please feel free to update the discussion if you need further assistance from us.

We would be happy to help.

Thanks,

Harshika

[jerrypennington · Accepted solution]

I uninstalled InDesign and reinstalled and that seemed to fix the problem...thanks.

[HARSHIKA_VERMA]

Glad to hear you are able to resolve the issue and thanks for sharing the solution that worked for you. Please feel free to reach out to us in the future for any query in future.

We would be happy to help.

Thanks,

Harshika

[kellipassa]

Reinstalling InDesign or resetting the preference every time this happens isn't an ideal solution.

[Kate22230207lb57]

2024 and this is happening A LOT. Every time I update the version it fixes itself but then eventually this, type, paragraph, etc. goes blank and I can't make a new gradient or edit an old one. I'm working. I need to make a gradient. Unfortunately there's no updates to be done to fix it for a moment so what am I supposed to do?

[kellipassa]

I have had similar issues with the gradient tool. The options to reverse and change the angle are grayed out and the dropdown doesn't function at all. (See screenshot) The only thing that fixes it is resetting the preferences. It's a hassle to have to reset the prefs so frequently. Are there any plans to fix this bug?

[Victoria5EF1]

I'm having the same issues with the gradient panel. I restarted InDesign which then enabled me to see the gradient box but now I'm not able to change the gradient angle. It won't let me type in the box. I will reinstall but it's a bit annoying to have to keep doing this. Please fix!

[jenniferp56247351]

I'm also having the same issue with the Gradient Panel. Yes it's VERY ANNOYING.

And yes PLEASE FIX THIS!!!!!!!!!!!!

[rob day]

And yes PLEASE FIX THIS!!!!!!!!!!!!

Hi @jenniferp56247351 , Did you delete your Caches folder? UI problems like empty panels almost always are Cache related. When it happens delete your Caches before trying to reset your Preferences.

On MacOS delete this folder:

~username ▸ ⁨Library⁩ ▸ ⁨Caches⁩ ▸ ⁨Adobe InDesign⁩ ▸ ⁨Version X.0⁩