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ForwardEdge
Participant
August 10, 2023
Question

InDesign 2023 is freezing on close with Windows 11

  • August 10, 2023
  • 3 replies
  • 3862 views

Hi, I just got a new laptop with Windows 11 and downloaded my Adobe apps. When I try to exit out of InDesign, it completely freezes and I have to end the program with the Task Manager. Any thoughts on this?

    This topic has been closed for replies.

    3 replies

    E
    eltrog
    Participant
    September 27, 2023

    SAMES no plugins and cleared cache. SUPER slow version since update also. 

    BobLevine
    Community Expert
    BobLevineCommunity Expert
    Community Expert
    September 27, 2023

    That is a totally different issue. Start a new discussion with full system details.

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    August 10, 2023

    Hi @ForwardEdge 

    I'm sorry you're experiencing issues with InDesign freezing on close. Here are some steps you can take to troubleshoot the issue:

    1. Since it's a new download, I assume it would be the latest version of InDesign which is 18.5, if not please confirm the version.
    2. Clearing the cache; preferences can often resolve issues with InDesign freezing. Here's how to do it https://community.adobe.com/t5/indesign-discussions/troubleshooting-101-replace-or-quot-trash-quot-your-indesign-preferences-2009-outdated-locked/td-p/2280649
    3. Disable third-party plugins: Third-party plugins can sometimes cause issues with InDesign. Try disabling any plugins you have installed and see if the issue persists.

      I hope this helps! Let us know if this helps or if you have any other questions or concerns.

      Thanks
      Rishabh
    J
    Jane31719367zul1
    Participant
    August 17, 2023

    That "how-to" is from 2009, refers to Windows 7, and is marked outdated. How about a current solution for Windows 11 and the latest version of InDesign?

     

      Peter Spier
      Community Expert
      Peter SpierCommunity Expert
      Community Expert
      August 17, 2023

      I posted that how-to back in 2009 as a quick way to answer what was then and is still probably the most common troubleshooting question and response. The information for Windows users (and as far as I know, Mac users as well) is still accurate.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      August 10, 2023

      <moved from cc desktop bugs >

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