InDesign 2023 makes a read only file

[Christina228449123bw0]

I have just updated to the 2023 InDesign, and now suddently my documents are read-only and I cannot save the file, but have to make a save as version and give the document a new name everytime I have to save my work.

Do you know why this is happening? And how to avoid this?

[Jim27186468bpg8]

I am at the end of my rope with this Read-Only nonsense.

[Isabelle Mercier]

Me too...I have the most recent version 19.2 and I am still experiencing the read only issue. It opens fine but as soon as I save once...it goes to read only....grrrrrrr.....

[adrih24445711]

the only way that I have found to avoid it, is by not using the preview panel in your microsoft folders. 

[Kailah Ann]

I met with Harshika the other day as well as one of the developers and I can assure everyone on this thread that they are working very hard to get this issue corrected - and I believe they're incredibly close to doing so.

This issue seems to be happening mainly with high-security computers and computers that use an array of networks/drives. In addition, they have to work with the IT department that controls these computers, which makes their job all the more difficult.

It's also worth mentioning that they met with me at 1:00 P.M. EDT, which I believe is close to midnight in their time zone. I have complete faith that they will fix this issue and they have shown the utmost dedication to finding a solution.

If you would like to help move things along, please private message Harshika with your contact information as she asked previously. Otherwise, please be patient, respectful and remember the golden rule.

[Jim27186468bpg8]

That is more of an update than we have ever had. Which is all we needed...someone to keep us calm. Thank you!

[ninopero-dw]

Thanks for the update, where would we find Harshika's contact info in order to send her a private message with contact details?

[Kailah Ann]

Just click on her profile picture and when you're on her page click "send a message" 🙂 

[ninopero-dw]

That button does not appear for me...

[Kailah Ann]

It looks like you just recently created a community account, make sure you've completely set up and verified your account then try again. Otherwise, I'm not sure what's causing the issue. 

[ninopero-dw]

My setup is complete so it appears to be an error...Harshika, please reach out if I can provide any testing or information, thanks.

[HARSHIKA_VERMA]

Hi @ninopero-dw,

We are sorry to hear you are experiencing trouble reaching out. We have completed an investigation on this issue, and the team is able to find the root cause of the issue. Our dedicated team has successfully identified the root cause, and we are actively working on implementing improvements for future releases of InDesign.  In the meantime, we kindly request you try the suggested workaround.

Workaround:-

• Disable Preview Pane in Explorer- >View-> Preview Pane.
• Close InDesign, Restart the system. 

Your patience and cooperation are greatly appreciated.

Thank you @Kailah Ann, We greatly appreciate the update you provided regarding the post, as it brings some relief to our customers. Your valuable contribution to the investigation is truly commendable, and we are grateful for your assistance in helping us identify the root cause. Thank you for your continued support.

Thanks,

Harshika

[gbmdi]

Last update was May 22, 2023, and it is now June 6, 2023.  Still not fixed, are there any new updates?

[HARSHIKA_VERMA]

Hi All,

We would like to express our gratitude for your patience. The team has fixed the issue on the Windows machine in InDesign 18.4, and you should restart the machine once after updating to InDesign 18.4 version. 

Please let us know if you're still experiencing the issues on your Windows or Mac machine. 

Please also try the workaround suggested below:-

• Disable Preview Pane in Explorer- >View-> Preview Pane.
• Close InDesign, Restart the system. 

We will escalate to the team for further investigation.

Thanks,

Harshika

[Rene-Buko]

Is anyone also having problems with Adobe Acrobat. The PDF files are also always read-only.

[HARSHIKA_VERMA]

Hi @Rene-Buko,

Sorry to hear that. Would you mind posting your question in the Acrobat community, where our experts would be able to assist your better? 

If it's an issue with the InDesign file, then please try the suggested workaround until the fix is out. 

Thanks,

Harshika

[Ian-Jackson]

Are you talking about the Windows Explorer? If so, I never have the Preview Pane active and still keep getting the Read Only issue with my InDesign files. 

[Niklas29482630pdzr]

Hi there! I can confirm, still having the same issue as our IT department told me to try turning off preview pane months ago...

I can also tell that there's some new funny stuff happening reagarding ALL CC software not only InDesign, but it started there:

Randomly throughout the day I can't access CC Libraries as it tells me, it's getting blocked by the Firewall (see screenshot in german below)
I already contacted our IT Department and they can confirm that it's definitely not getting blocked by any firewall inside the company's network --> Adobe CC Problem.

[Ian-Jackson]

I've been holding off on a follow-up to give some time after the 18.4 update to see if the problem was resolved or not. Well today I had my first InDesign file save as a Read Only file again. Doesn't do it for all files thankfully, but happens enough to be pretty annoying. 

[Jim27186468bpg8]

I have been waiting as well to comment after the update. While the problem is not happening near as much as it used to. It still does happen. I would say things are 80% better! However when it does happen, it is still very annoying. So maybe they are getting closer.

[Jan284177508w2p]

Update came today. Made it even worse.

Workaround does not work.

[Jim27186468bpg8]

Hopefully this is not true.

[HARSHIKA_VERMA]

Hi All,

Thank you for your patience and understanding. We would request you to please update InDesign to the 18.4 version and let us know if you are still experiencing the issue of files opening in read-only mode.

We will try our best to help.

Thanks,

Harshika

[Niklas272406378lfx]

Hi Harshika,

can confirm, still happening even after updating to the newest version 😞

[HARSHIKA_VERMA]

Hi @Niklas272406378lfx,

Thank you for letting us know. Let me check with the team and get back to you with an update.

We are sorry for the inconvenience.

Thanks,

Harshika

[amyr12]

I have the 18.4 version and still have the read only problem.

Thanks.