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Fraser5CC6
Participating Frequently
November 9, 2022
Question

InDesign 2023 on M1 Max 64gb Ram Keeps Freezing and Spinning Ball

  • November 9, 2022
  • 4 replies
  • 3241 views

Hi there,

 

I am just trying to figure out what is going on with my InDesign.

 

This is brand new 64GB RAM, 32 core M1 Max 

 

Working in quite small files for a machine of this caliber and it is so constantly loading and delayed responses to my inputs. 

 

I have tried resetting preferances etc.

 

Any help would be appreciated.

This topic has been closed for replies.

4 replies

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eladk71069931
Participating Frequently
April 7, 2023

Macbook M1 16gb 14" 2021 User
Indesign crashes occasionally!
It's a brand new 2000+€ computer, so frustrating!
considering I had to get a new Mac becuase my 2015 MBP couldnt handle serious work anymore,
and even on a M1 Indesign crashes... again and again... usually it just crashes without letting me know... this time it was kind eanough, "I'm going to crash" is that ok?!, well no, it's not ok, bur there was only one button! you should add "Not OK at all" bottun!

 

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
April 7, 2023

Hi @eladk71069931,

 

We apologize for the frustration. I would feel the same in your situation. Could you please generate logs and upload them to a shared location such as Creative Cloud or Dropbox and share the URL with me over a private message? I hope you have already submitted the crash report and entered your Adobe ID.

 

Please share the version of InDesign installed on your machine. Have you noticed any specific action triggering this behavior? Are you using a dual monitor setup?

 

We will try our best to investigate and help you.

 

Thanks,

Harshika

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greensusie51
Inspiring
May 25, 2023

i have the same problem on imac 2020
64mb ram running ventura and indesign 18.2.1

the background task just constantly spins. Im working on smallish brochures it should be zipping through these?!

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bahaasamir2100
Participant
November 17, 2022

same issue here but on pc opening and loading spinning until I restart the pc again

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bahaasamir2100
Participant
November 17, 2022

like that

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Fraser5CC6Author
Participating Frequently
November 17, 2022

That didn't work at all.

 

I have just opened  SMALLISH 30 PAge document and got the spinning ball until I forced closed it.

 

This is very frustrating considering this machine in this spec should be breezing through work this light!

aniri5j9ox8tw2ln
aniri5j9ox8tw2ln
Legend
November 17, 2022

Hast du diese Problem bei allen Dokumente? Auch bei neu erstellte und leere?

Hast du mal einen safe-boot gemacht? Die cache geleert?

Unter einem neuen Benutzer mal Indesign getestet?

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    November 9, 2022

    Hi @Fraser5CC6,

     

    We appreciate your inquiry and are sorry to learn that InDesign is giving you trouble. We will try our best to investigate the issue. 

     

     

    Let us know if that works. We're here to help.

     

    Thanks,

    Harshika

     

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