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RyanIzokaitis
Inspiring
October 21, 2022
Answered

InDesign 2023 - Unable to use Publish Online feature after v18 update.

  • October 21, 2022
  • 1 reply
  • 1786 views

MacOS Monterey: 12.6 (M1 Max)

InDesign: 2023 v18

 

I updated to InDesign 2023 yesterday morning and since then have been unable to use the Publish Online feature. When ever I try to I get the following message "Error #0: This service is not available for your account. Contact your Administrator or Customer Support for further assistance."

 

I have been using Publish Online for months and have never seen this error before - I have restarted, quit/reopened InDesign and have been unable to find any information regarding a change to this service.

 

I have a few ongoing projects that are using this feature and I really need to resolve this quickly.

This topic has been closed for replies.
Correct answer RyanIzokaitis

Sure, @RyanIzokaitis. Please keep us posted, and we'll try our best to help you.

 

Thanks,

Harshika


Hey! Apologies for the delay - I updated my InDesign back to 2023 (v18) last wednesday (Nov 16) and have had no issues using the Publish Online feature. Both publishing a brand new document and updating an exsiting one are working completely fine.

 

Thanks for taking the time to talk and appreciate the help!

1 reply

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
October 21, 2022

Hi @RyanIzokaitis,

 

We are sorry for the trouble. We would request you to please share a few more details-

 

  • Have you tried to publish the document in the previous version of InDesign to confirm if it's not version specific issue?
  • Does that happen while creating new links or updating old ones?
  • Does that happen with all files or with a specific file?
  • Are you able to access the old links?

 

We will try our best to investigate the issue.

 

Thanks,

Harshika

 

    R
    RyanIzokaitisAuthor
    Inspiring
    October 21, 2022

    hey! no problem at all - thanks so much for the response.

    1. Yes, before I updated yesterday I had no isses publishing/updating the various projects I have on my adobe cloud.
    2. I am currently unable to update an existing link or create a new one.
    3. Seems to be any file - I tried to create a new file and publish online and recieved the same "Error #0" message.
    4. The old links are fine - I can access my "Published Online Dashboard" and see/share any link.

     

    Maybe a solution would be to walk indesign back to the previous version?

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    October 21, 2022

    Thank you for your quick response, @RyanIzokaitis. Is it possible for you to share a sample InDesign file with me over a private message so that I can check on my end? If yes, please upload the file to a shared location such as CC or Dropbox and share the URL with me.

     

    I will try my best to investigate.

     

    Thanks,

    Harshika

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