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DavidLLevine
Inspiring
March 23, 2023
Answered

InDesign 2023 - Unable to use Publish Online feature

  • March 23, 2023
  • 2 replies
  • 502 views

Do the shared device licenses in my student computer lab have access to the Publish Online feature? All students have created Adobe IDs.

 

I thought I had enabled the feature in the admin console but the error persists.

This topic has been closed for replies.
Correct answer DavidLLevine

It took a session with an Adobe expert to resolve this. We needed to create user accounts for the students to make use of the publish online feature through the higher education Adobe Spark entitlement. It was a little tedious, but only 15 accounts to create. The Adobe expert was extremely helpful and did a great job explaining the situation.

2 replies

DavidLLevine
DavidLLevineAuthorCorrect answer
Inspiring
March 31, 2023

It took a session with an Adobe expert to resolve this. We needed to create user accounts for the students to make use of the publish online feature through the higher education Adobe Spark entitlement. It was a little tedious, but only 15 accounts to create. The Adobe expert was extremely helpful and did a great job explaining the situation.

Steve Werner
Community Expert
Community Expert
March 23, 2023

It depends on the kind of license your computer lab has with Adobe. If you have an admin console, you'd have to use your Adobe contact for your type of license for this information. 

DavidLLevine
Inspiring
March 24, 2023

Thank you Steve. They are shared device licenses.

Steve Werner
Community Expert
Community Expert
March 24, 2023

I'm unfamiliar with that kind of a license so you'd best get that information from someone else