InDesign 2023 won't open - I have to delete and re-install every time.

[manuhsu]

It's been 3 or 4 days now, my InDesign wont launch, it blinks the initial loading screen once and that's it.
I've been deleting and re-installing inDesign all over again everyday in the morning. After re-installing I can launch it only once, but when I close the software and try to launch again, it won't work. And I have to do it again deleting > re-installing > to be able to launch just once.

Can somebody please help me? My inDesign and my computer are updated, which is a MacBook Pro 14' 2021 M1 Pro 16GB, running Ventura 13.2.1

Thank you all.

[manuhsu]

I installed inDesign 18.3 instead of 18.4 and looks like it is working properly now.
So it's a problem on 18.4 version.

[jmlevy]

Instead of uninstalling, try to reset preferences: quit InDesign and relaunch it while holding down the Shift, Ctrl, Alt and Cmd keys until you see a warning message asking for confirmation.

[manuhsu]

This method also works on the first time when I reset preferences. But when I try to launch it again, same thing happens, it won't work unless I reset  the preferences or install it again. I guess I'll keep working on 18.3 version until Adobe fixes this issue.

Thank you though, @jmlevy 

[Dennis30623141pvx6]

When you are paying for an enterprise solution, these bugs need to be fixed ASAP. I have been dealing with this same problem.

[Camille29162721xs0t]

I am also dealing with this issue.

[Rishabh_Tiwari]

Hi @Camille29162721xs0t,

Sorry to hear about the trouble. If this is happening on macOS Ventura and InDesign 18.5, please update the macOS to 13.5 as this has been reported by other users, and the issue was resolved by updating the OS. You can check more details here. Please try that and let us know how it goes.

Thanks

Rishabh

[kellyk55654244]

It worked! Thank you so much!

[Rishabh_Tiwari]

Hi @kellyk55654244,

Glad to hear that! Feel free to reach out if you need further assistance.

Thanks

Rishabh

[Snow Owl]

Mine has been crashing multiple times per day with the new update. I did find rebuilding the CC library helped a little. At least I got a few hours before it crashed. They definitely need to fix this latest roll out. 

[Dennis30623141pvx6]

Uninstall the app and install version 18.3.  This solved all my problems.

[Jonny_Read]

Cheers for the tip. Adobe really should test their software before they release updates. It's a joke really. Nearly £60 a month for software that's doesn't work!

[Robert at ID-Tasker]

It would be rather impossible - too many options and combinations... 

[rubikluk8]

Having the very same problem on MacOs Ventura 13.1

Only way I can temporarly fix it is to reset the preferences, but it still only works until I don't quit InDesign.

I notice a indesign-activator.script remain stuck on the top bar (gear icon rotating next to the CreativeCloud icon)

[Peter Spier]

First off, this is not normal behavior, so mostlikely the problem is in some setting on your system. Macs are, apparently, very sensitive to permissions, and a lot of problems have been traced to insufficient priviliges for InDesign and other Adobe apps on some of the folders they need to write to. I'm a PC user, so not fluent in Mac OS, but there are quite a few threads here describing how to fix that, and that's the place I would start.

[tjc.berlin]

Same Problem 

18.4 needs to be fixed for mac osx 13.2.1 
18.3 works fine

[Ibo Dee]

Exact same problem seems to be happening to my Indesign with (the latest) version 18.5 on a macOS Ventura 13.2.1. Next time I will roll back to older versions if that does the trick.

[Ibo Dee]

I can confirm that an older version seems to work. I've installed version 18.4 now (was 18.5). I hope they will fix this issue on the next update.

[defaultbq5g93ze0my0]

This same issue happened previously on adobe 2018. 

[squiddoh]

Same issue here *sigh. Mac Ventura, InDesign 18.5

[virginiem]

Same issue here. Mac Ventura 13.1, InDesign 18.5

[Laubender]

Hi @virginiem ,

did you already try to update your macOS to Ventura 13.5?

Regards,
Uwe Laubender
( Adobe Community Expert )

[MwC]

Same issue Macbook Air OS Ventura 13.2.1 -
Will switch to the previous version of InDesign, but wnted to log the bug since there's no crash reporting for this one. Hope to see an update to fix this bug soon 

[MwC]

Should've said - it was InDesign 18.5

[lillilocs]

Same issue here. 

Super annoying.