Participating Frequently

Question

InDesign 2023 won't open - I have to delete and re-install every time.

Forum|Forum|2 years ago
July 13, 2023
17 replies
9963 views

It's been 3 or 4 days now, my InDesign wont launch, it blinks the initial loading screen once and that's it.
I've been deleting and re-installing inDesign all over again everyday in the morning. After re-installing I can launch it only once, but when I close the software and try to launch again, it won't work. And I have to do it again deleting > re-installing > to be able to launch just once.

Can somebody please help me? My inDesign and my computer are updated, which is a MacBook Pro 14' 2021 M1 Pro 16GB, running Ventura 13.2.1

Thank you all.

This topic has been closed for replies.

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tonybikini

Known Participant

same issue on all macs right now!

leo.r

Community Expert

same issue on all macs right now!

By @tonybikini

what versions of macOS are your running on your Macs?

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tonybikini

Known Participant

1 version behind, why does this happen to be fixed by changing os in the first place? It happens as well on prior versions of indesign even tho it ran fine this summer. I don't have time to update for a while still, its a good bummer!

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manuhsuAuthor

Participating Frequently

Just want to say... we are on 19.0 and the problem is still happening, can only work on 18.3
Sigh...

Rishabh_Tiwari

Community Manager

Hi @manuhsu,

Sorry to hear about the trouble. If this is happening on macOS Ventura, this has been reported by other users and the issue was resolved after updating to the latest version of Ventura, which is 13.6. Please update and let us know if you need further assistance.

Note: Please ensure you're updating to the latest version of Ventura which is 13.6 and not macOS Sonoma, as we're currently in the process of testing and optimizing our latest apps to run on macOS 14 Sonoma.

Thanks

Rishabh

Mike Witherell

Community Expert

Just lately, many macOS users have been forcing a patch/update of their macOS to 13.5 and this has been resolving the problem for many. Some further say they must roll ID back to 18.4 if the problem is 18.5

Mike Witherell

K

Keita32054524z1o4

Participant

SAME PROBLEM.... thank you for the fix!!!! Adobe pls fix this issue!!!!

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Suzonne

Participant

Well I have uninstalled and reinstalled InDesign multiple times with multiple older versions and cannot get any of them to launch. I am on a 2016 macbook pro updated OS today to Monterey 12.6.9 Can anyone help me figure this out?

Rishabh_Tiwari

Community Manager

Hi @Suzonne,

Sorry to hear about the trouble. Please try the suggestions shared here and let us know how it goes.

Thanks

Rishabh

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RickZoo

Participant

I was plagued by the same problem, having to uninstall and reinstall InDesign constantly, trying to remember to close files but never quit InDesign.

Then I saw Uwe Laubender's advice and updated to the latest Mac OS Ventura 13.5.1 and that immediately solved the problem.

lillilocs

Participant

Same issue here.

Super annoying.

Robert at ID-Tasker

Legend

Version 18.5 is quite buggy ... or your preferences got corrupted.

Try resetting first:

https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshooting/m-p/11990234?search-action-id=434795631566&search-result-uid=11990234

If it won't work - use CC Cleaner tool - if still won't help - you'll have to install 18.4

D

defaultbq5g93ze0my0

Participant

I'm having this problem on on a fresh install of windows. That's why I updated.

Version 18.5 is quite buggy ... or your preferences got corrupted.

Try resetting first:
https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshooting/m-p/11990234?search-action-id=434795631566&search-result-uid=11990234

If it won't work - use CC Cleaner tool - if still won't help - you'll have to install 18.4

By @Robert at ID-Tasker

Don't think

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MwC

Participant

Same issue Macbook Air OS Ventura 13.2.1 -
Will switch to the previous version of InDesign, but wnted to log the bug since there's no crash reporting for this one. Hope to see an update to fix this bug soon